Borås Energi och Miljö moves from an Intric cloud pilot of over 25 AI assistants to a local on-prem deployment planned for the whole organisation
Borås Energi och Miljö (BEM), a municipally owned Swedish energy and environment company with about 380 employees, ran a 2025 pilot with Intric and Borås City that produced over 25 AI assistants across technology, customer service, HR, finance and web. After the evaluation it is deploying Intric with local on-prem hosting so it can use higher-classified operational data, and plans an organisation-wide rollout. Its public website chatbot, launched 20 October, received 336 questions in November.
Overview
Borås Energi och Miljö (BEM), a municipally owned Swedish energy and environment company with about 380 employees, ran a 2025 pilot with Intric and Borås City that produced over 25 AI assistants across technology, customer service, HR, finance and web. After the evaluation it is deploying Intric with local on-prem hosting so it can use higher-classified operational data, and plans an organisation-wide rollout. Its public website chatbot, launched 20 October, received 336 questions in November.
This entry has 14 published fields tied to exact passages in an immutable source capture.
Inspect the highlighted sourceThe challenge
Manuals, procedures, regulations and system documentation were scattered and time-consuming to search, specialist environments were complex, new employees depended on colleagues, and manual steps such as reviewing supplier documentation carried quality risks.
The solution
BEM, together with Borås City, ran a cloud-based pilot with Intric in 2025 in which assistants answering from the organisation's own documents were built and validated. After a successful evaluation it is deploying Intric with local on-prem hosting, so that higher-classified operational data can be used, and is planning a rollout across the entire organisation. Granular access control and deployment flexibility were decisive factors.
Reported business value
The source reports over 25 AI applications/assistants developed and evaluated, faster responses in complex documentation, higher quality through standardisation, and a public website chatbot that received 336 questions in November after launching on 20 October. It reports no financial results.
Sources
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This record was researched and written with AI assistance, and its claims were checked against the sources above. (EU AI Act art. 50 transparency notice.)
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