Belfius adds Mistral Large generative AI to its multilingual customer chatbot
Belfius, a Northern European digital bank, moved from a purely scripted bot platform to a generative AI chatbot built on Mistral Large, available in Dutch, French and English. Mistral supported its guard-railing strategy with expert support and testing datasets. The stated goals were higher customer satisfaction, better efficiency and less manual workload for operators; the page gives no figures.
Overview
Belfius, a Northern European digital bank, moved from a purely scripted bot platform to a generative AI chatbot built on Mistral Large, available in Dutch, French and English. Mistral supported its guard-railing strategy with expert support and testing datasets. The stated goals were higher customer satisfaction, better efficiency and less manual workload for operators; the page gives no figures.
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Inspect the highlighted sourceThe challenge
Belfius wanted to enhance its customer experience by migrating from a pure scripted bot platform to an advanced AI solution, with the objectives of increasing customer satisfaction and improving efficiency while reducing the manual workload for operators.
The solution
Mistral Large was implemented to enable generative AI capabilities on Belfius' customer chatbot, with the goal of creating a completely personalized experience. The chatbot is available in Dutch, French and English. Mistral supported Belfius' guard-railing strategy with expert support and testing datasets.
Reported business value
The page gives no figures. It states the objectives of higher customer satisfaction, better efficiency and less manual workload for operators, and says integrating Mistral Large significantly improved the efficiency and satisfaction of customer interactions.
Sources
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