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Title
AXA builds Secure GPT to give 140,000 employees safe generative AI access
…so set up a change management program in each country to support the employees. Currently, 140,000 AXA employees have access to the platform. “ As an employer, it is our responsibility to provide our employees with the be…
Description
AXA, a global insurance and asset management group with 93 million clients in 51+ countries, built AXA Secure GPT in under three months, a generative AI platform powered by Azure OpenAI Service that gives its 140,000 employees secure, GDPR-compliant access to generative AI for tasks like text generation, translation, and code generation, without data leaving AXA's dedicated cloud tenant. The platform uses Prompt Shields and AXA's own security layer on top of Microsoft's content filtering, and was rolled out first to AXA Group Operations across 14 countries with a curated library of 100+ department-specific prompts.
…nd its potential to empower employees in the insurance industry. READ THE STORY Counting 93 million clients globally and operating in over 51 countries, AXA is one of the world’s leading insurance and asset management groups. The company joined the surge of generative AI, providing its 140,000 employees…
…ame technology as the public AI tools within a secure and reliable environment. We wanted to go fast, and that's why we did it in less than three months ” said Vincent De Ponthaud, Head of Software & AI Engineering at AXA. After cra…
Company
AXA
…ncent De Ponthaud, Head of Software & AI Engineering, AXA Discover more details CUSTOMER AXA GIE PRODUCTS Azure Azure AI Studio ORGANIZATION SIZE 10,000+ employees COUNTRY Fran…
Country
France
…OMER AXA GIE PRODUCTS Azure Azure AI Studio ORGANIZATION SIZE 10,000+ employees COUNTRY France BUSINESS NEED Artificial Intelligence INDUSTRY Insurance Share the story Explor…
Industry
Insurance
…ION SIZE 10,000+ employees COUNTRY France BUSINESS NEED Artificial Intelligence INDUSTRY Insurance Share the story Explore related stories /h2> "> Explore related stories Stories…
Deployment model
Cloud
…to develop the AXA Secure GPT application powered by Azure OpenAI Services . “ We leveraged Microsoft Azure to benefit from all that’s already in place in terms of innovative services and contractual protection, ” De Ponthaud added, pointing out that AXA already turned to Azure technology…
Problem
AXA employees needed access to generative AI with the same capability as public AI tools, but within a secure and reliable environment that met AXA's strict data management, privacy and regulatory standards.
…this new era of AI with an emphasis on doing things securely and responsibly. “ Our goal was to ensure that all our employees had access to the same technology as the public AI tools within a secure and reliable environment. We wanted to go fast, and that's why we did it in less than three months ” said…
Solution
A team of AXA experts collaborated with Microsoft to develop AXA Secure GPT, powered by Azure OpenAI Service, in under three months; prompts, data and outputs stay in a dedicated cloud tenant and never leave AXA's control, with Prompt Shields and an additional AXA-built security layer on top of Microsoft's content filtering, plus authentication and audit trails.
…vironment and aren’t shared with any external services . For AXA, it means that all the data remains located in a dedicated cloud tenant, allowing the company to remain in control and manage any potential security alert internally. Secure GPT is based on Azur…
Technology
Azure OpenAI Service, Azure AI Studio
…, Head of Software & AI Engineering, AXA Discover more details CUSTOMER AXA GIE PRODUCTS Azure Azure AI Studio ORGANIZATION SIZE 10,000+ employees COUNTRY France BUSINESS NEED Artificial Int…
Use case type
Conversational assistant
…anguages, though most capable in Python. In the words of an AXA employee, " Secure GPT helps me as a sparring partner in problem-solving by directly suggesting potential causes and solutions that I may not have thought of, allowing me to move faster and further ." “…
Headline outcome
…so set up a change management program in each country to support the employees. Currently, 140,000 AXA employees have access to the platform. “ As an employer, it is our responsibility to provide our employees with the be…
Applicable regulations
General Data Protection Regulation (GDPR)
…It was essential for the company to ensure it was using data in a way that was compliant with current legislation like the EU General Data Protection Regulation (GDPR) for European Entities, and other local legislations. When using Azure OpenAI Services, the prompts, d…
Business value
AXA rolled out Secure GPT to 140,000 employees across AXA Group Operations in 14 countries, with a library of over 100 department-specific prompts, enabling employees to save time on text generation, translation, code generation and problem-solving.
…o months focused on prototyping, followed by a month of fine-tuning. By summer, the AXA Secure GPT application was rolled out for employees within AXA Group Operations present in 14 countries. With very strict standards for data management, AXA included an additional secu…
…er use in terms of data privacy. After gathering feedback from the first users, the company released a prompt library a few weeks ago, a collection of over a hundred prompts tailored for the different departments. “ It’s a way to use the tool efficiently. ” Most of the employees who try the t…
AI capabilities
Generative AI
…ew step in its digital transformation with generative AI. In just three months, the insurer developed AXA Secure GPT—a platform powered by Azure OpenAI Services that empowers employees to leverage…
Deployment options
cloud
…to develop the AXA Secure GPT application powered by Azure OpenAI Services . “ We leveraged Microsoft Azure to benefit from all that’s already in place in terms of innovative services and contractual protection, ” De Ponthaud added, pointing out that AXA already turned to Azure technology…
