Air India Elevates Experience With GenAI
Air IndiaDatabricks · Unity Catalog · Delta Lake
Air India is using Databricks and generative AI to deliver customer experience and operational excellence, with leaders using natural language queries for real-time operations data and customers getting fast answers through AI-powered agents. Unity Catalog and Delta Lake provide secure, compliant data governance for sensitive and regulated information.
Overview
Air India is using Databricks and generative AI to deliver customer experience and operational excellence, with leaders using natural language queries for real-time operations data and customers getting fast answers through AI-powered agents. Unity Catalog and Delta Lake provide secure, compliant data governance for sensitive and regulated information.
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Inspect the highlighted sourceThe challenge
Air India needed to modernize its 90-year legacy operations to deliver world-class customer experience and operational excellence, giving leaders real-time access to operations data and customers fast answers, while keeping sensitive and regulated information secure and compliant.
The solution
Air India is transforming its 90-year legacy with Databricks and generative AI. Leaders use natural language queries for real-time operations data, while customers get fast answers through AI-powered agents. Unity Catalog and Delta Lake provide secure, compliant data governance for sensitive and regulated information.
Reported business value
By combining data intelligence and GenAI, Air India unlocks powerful, intuitive insights and elevates the standard for aviation.
Sources
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