{"slug":"air-india-elevates-experience-with-genai","url":"https://findausecase.com/use-cases/air-india-elevates-experience-with-genai","title":"Air India Elevates Experience With GenAI","description":"Air India is using Databricks and generative AI to deliver customer experience and operational excellence, with leaders using natural language queries for real-time operations data and customers getting fast answers through AI-powered agents. Unity Catalog and Delta Lake provide secure, compliant data governance for sensitive and regulated information.","company":"Air India","industry":"Travel & Hospitality","aiCapabilities":["Generative AI"],"technology":["Databricks","Unity Catalog","Delta Lake"],"deployment":"Public Cloud","problemStatement":"Air India needed to modernize its 90-year legacy operations to deliver world-class customer experience and operational excellence, giving leaders real-time access to operations data and customers fast answers, while keeping sensitive and regulated information secure and compliant.","solutionApproach":"Air India is transforming its 90-year legacy with Databricks and generative AI. Leaders use natural language queries for real-time operations data, while customers get fast answers through AI-powered agents. Unity Catalog and Delta Lake provide secure, compliant data governance for sensitive and regulated information.","businessValue":"By combining data intelligence and GenAI, Air India unlocks powerful, intuitive insights and elevates the standard for aviation.","evidence":{"band":"high"},"sourceUrl":"https://www.databricks.com/customers/air-india","dates":{"publishedAt":"2026-09-06T09:02:46.872Z","publishedAtSource":"pipeline","updatedAt":"2026-09-06T09:02:46.872Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/air-india-elevates-experience-with-genai. Bulk republication requires permission."}