Salesforce CRM

1 use case using this technology · by Salesforce

1published use cases

1industry

1countries on record

Conversational AI

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

TelecommunicationsGenerative AIConversational AI

KPN amplifies marketing and sales productivity with Microsoft 365 Copilot for Sales

Dutch telecom provider KPN implemented Microsoft 365 Copilot for Sales integrated with Salesforce CRM to automate lead qualification, deal intelligence, and proposal drafting, with a survey of 78 salespeople finding it saves each person nearly two hours a week and 69% of account managers reporting improved offer quality.

KPN· NetherlandsMicrosoft 365 Copilot for Sales · Dynamics 365 Sales · Dynamics 365 Customer Service +4