RetailGenerative AIPredictive Analytics
Cultivating the Perfect Lawn for 2.3 Million Customers
TruGreen migrated to the Databricks Data + AI Platform, using Databricks SQL on Azure for its data warehouse, Unity Catalog for governance, Lakeflow Spark Declarative Pipelines to stream data from Dynamics 365, and Qlik Replicate for legacy ERP integration. It built TruSight, an AI-powered reporting solution delivering daily insights to 200+ branch and regional managers before crews start work at 7 AM, evaluated against ChatGPT and multiple Microsoft Copilot variants before selecting Databricks for accuracy, cost, and control over context and LLM choice. TruGreen deployed Claude Sonnet 4.5 via Databricks Model Serving (External Models), using MLflow's LLM judges to evaluate AI output quality, and has churn and lifetime-value machine learning models in production. Databricks SQL cut data warehousing costs by roughly 50%, and automated data lineage in Unity Catalog reduced ERP impact analysis from weeks to minutes (a 99% improvement).
TruGreen
Agent Bricks · Databricks SQL · Spark Declarative Pipelines +4
