MAIA

CMA CGM Group deploys MAIA, an agentic AI platform co-developed with Mistral AI, across shipping, logistics and media operations

CMA CGM Group

CMA CGM Group, in a five-year strategic partnership with Mistral AI signed in April 2025 that has embedded around twenty Mistral AI engineers in CMA CGM teams in Marseille and at CMA Media's headquarters, will progressively roll out 'MAIA, Powered by Mistral' starting June 1, 2026 -- an agentic AI platform designed to support nearly 80,000 employees across CMA CGM, CEVA Logistics and CMA Media. MAIA enables the development and orchestration of AI agents connected to business knowledge and internal applications, supporting content generation, document analysis, administrative task automation, and decision support. The Group has already deployed more than 55 AI projects and identified over 200 AI use cases, including AI-assisted agents that handle customer tracking and operational queries (escalating complex cases to humans) across more than 54 million customer requests a year, ETA prediction, smart booking and smart pricing, smart cargo release, vessel routing and energy-consumption optimization, demand and volume forecasting, and CEVA Logistics' 'smart labor' warehouse planning tools.