Feature Store

2 use cases using this technology

2published use cases

1industry

0countries on record

Machine Learning

top AI capability

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Financial ServicesMachine LearningNatural Language Processing

Ophelos uses reinforcement learning and NLP to modernize debt collection

Ophelos, a debt-collection technology company, built the Ophelos Decision Engine, a fully automated ML-powered outbound communication strategy using reinforcement learning to send the best message to each customer at the right time to help resolve their debt, on the Databricks Data + AI Platform with MLflow and Feature Store. It also built OLIVE (Ophelos Linguistic Identification of Vulnerability), an NLP model served via MLflow that scans inbound customer communications to identify people in vulnerable situations. The Decision Engine drove a 25% increase in customers resolving their debts, with 88.3% of customers self-served and 89% rating their experience 4 or 5 stars.

OphelosDelta Lake · MLflow · Databricks Photon +1

Financial ServicesRecommendation & Personalization

AI-driven personalization improves advisor outreach

Ceska sporitelna, part of Erste Group, built Persona 360 on the Databricks Data + AI Platform to combine transactional, call center and digital data into deterministic and probabilistic client insights for branch advisors, using Unity Catalog, Feature Store and Lakeflow Jobs. Approximately 32% of branch advisors clicked on their personalized tips, half of advisor calls enhanced by personalized tips resulted in a personal meeting, and the bank gained 1,000 new client meetings within the first three months.

Česká spořitelnaDatabricks Data + AI Platform · Unity Catalog · Delta Lake +2