Financial ServicesMachine LearningNatural Language Processing
Ophelos uses reinforcement learning and NLP to modernize debt collection
Ophelos, a debt-collection technology company, built the Ophelos Decision Engine, a fully automated ML-powered outbound communication strategy using reinforcement learning to send the best message to each customer at the right time to help resolve their debt, on the Databricks Data + AI Platform with MLflow and Feature Store. It also built OLIVE (Ophelos Linguistic Identification of Vulnerability), an NLP model served via MLflow that scans inbound customer communications to identify people in vulnerable situations. The Decision Engine drove a 25% increase in customers resolving their debts, with 88.3% of customers self-served and 89% rating their experience 4 or 5 stars.
Ophelos
Delta Lake · MLflow · Databricks Photon +1
