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Oriserve's generative AI voice bots cut cost to serve 50% and lift a telecom client's customer retention 75%

Oriserve, an India-based generative AI customer engagement startup, built multilingual AI agents and conversation analytics on Amazon Bedrock supporting more than 120 languages and dialects. Using large language models including Claude 3.5 and Llama 3-70B, Oriserve reduced its cost to serve by 50% and cut LLM fine-tuning time from weeks to days, while its voice bot achieved 90% automatic speech recognition accuracy with 60% fewer word errors than industry standards. Indian telecom provider Vi used Oriserve's generative AI agents to immediately engage customers during the narrow window after a number-port request is created, increasing customer retention rates by 75%; other customers included an education technology company that tripled qualified leads and a global retail brand that saw a 10% revenue boost.