Government & Public SectorRetrieval-Augmented GenerationGenerative AI
AIBots: GovTech Singapore's platform for public officers to build RAG-powered AI chatbots
Government Technology Agency of Singapore (GovTech)
GovTech Singapore built AIBots, a platform that lets Singapore Public Officers create, customise, and deploy Retrieval-Augmented Generation (RAG) generative AI chatbots in under 15 minutes, enhancing responses by integrating internal agency knowledge bases (including content classified up to Restricted/Sensitive Normal) alongside publicly available information. Officers have used it for talking-points and speech generation, Q&A chatbots on internal HR, travel and onboarding processes, and survey verbatim analysis. Between August 2024 and February 2025, AIBots reached 40,000 users across 115 government agencies, with 12,000 bots created and over 1 million messages sent.
