LivePerson Conversational Cloud

Conversational Cloud® is LivePerson's conversational AI platform that creates highly personalized, connected customer experiences across voice and messaging, combining human agents, intelligent automation and Conversational AI. It powers nearly 1 billion conversational interactions each month. LivePerson reports outcomes including a 2x uptick in employee efficiency, 10x conversions vs. traditional digital, a 20% boost in customer satisfaction, 90% automation containment rates, and a 50% decrease in agent attrition rates.