ZEISS builds a central GenAI Platform and ZEISS GPT Plus assistant for 40,000+ employees
Carl Zeiss AGCarl Zeiss AG worked with ZEISS Digital Innovation to build a greenfield GenAI Platform, a central hub giving employees secure access to large language models, plus ZEISS GPT Plus, a generative AI assistant running on it. The source reports, for data one year after launch, 1,000,000+ messages processed monthly, 85% user satisfaction, 40% reduction in time spent on routine content creation tasks, 2,500,000+ monthly platform requests, and 99.8% platform uptime.
Overview
Carl Zeiss AG worked with ZEISS Digital Innovation to build a greenfield GenAI Platform, a central hub giving employees secure access to large language models, plus ZEISS GPT Plus, a generative AI assistant running on it. The source reports, for data one year after launch, 1,000,000+ messages processed monthly, 85% user satisfaction, 40% reduction in time spent on routine content creation tasks, 2,500,000+ monthly platform requests, and 99.8% platform uptime.
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Inspect the highlighted sourceThe challenge
ZEISS wanted to democratize access to generative AI across its global organisation while ensuring sovereignty, IP management, data security, regulatory compliance and a good user experience for employees with varying levels of technical expertise.
The solution
ZEISS Digital Innovation partnered with Carl Zeiss AG to build two interconnected solutions: the GenAI Platform, a central hub giving employees secure access to large language models, standardized blueprints and tool integration, and ZEISS GPT Plus, a generative AI application running on that platform. The work was a greenfield initiative with security and compliance embedded from day one.
Reported business value
For data one year after launch, the source reports 1,000,000+ messages processed monthly, an 85% user satisfaction score and a 40% reduction in time spent on routine content creation tasks for ZEISS GPT Plus, and 2,500,000+ monthly requests, 2x faster onboarding of new AI use cases and 99.8% platform uptime for the GenAI Platform.
Sources
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