{"slug":"uniqa-see-cuts-health-insurance-claims-processing-times-by-90-with-azure-ai","url":"https://findausecase.com/use-cases/uniqa-see-cuts-health-insurance-claims-processing-times-by-90-with-azure-ai","title":"UNIQA SEE cuts health insurance claims processing times by 90% with Azure AI","description":"UNIQA SEE's claims handlers faced fragmented documents, manual tasks, and heavy call-center reliance that slowed claims processing. Using Microsoft Azure AI alongside Microsoft Foundry, Azure Document Intelligence, and Azure OpenAI, UNIQA SEE built an end-to-end AI-driven medical referral solution that extracts, validates, and integrates referral letter data via APIs into the core claims system. The solution reduced claims processing time from 15-30 minutes to 2-3 minutes (an 85-90% reduction), lowered costs and call volumes, and freed staff for higher-value work. UNIQA SEE also introduced a self-service web and mobile app allowing customers to submit medical referral letters digitally. UNIQA SEE became the first insurer in Southeastern Europe to implement an AI-powered business process solution of this kind.","company":"UNIQA Insurance Group","industry":"Insurance","country":"Austria","aiCapabilities":["Generative AI","Document Intelligence"],"technology":["Microsoft Azure AI","Microsoft Foundry","Azure Document Intelligence","Azure OpenAI"],"deployment":"Public Cloud","problemStatement":"UNIQA SEE's claims handlers faced fragmented and complex documents, manual tasks, and heavy reliance on call center interactions, all of which slowed claims processing, increased costs, and negatively impacted customer satisfaction. Complex cases could require up to an hour of manual work to review dozens of documents, often handwritten, unstructured, and in a different format for each medical institution.","solutionApproach":"UNIQA SEE built an end-to-end AI-driven medical referral solution using Microsoft Azure AI alongside Microsoft Foundry, Azure Document Intelligence, and Azure OpenAI, extracting, validating, and integrating referral letter data via APIs into the core claims system. Azure Document Intelligence standardized the structure of documents arriving in different formats by building templates and standardized readings. UNIQA SEE also introduced a self-service web and mobile app allowing customers to submit medical referral letters digitally, with AI validating documents, matching price lists, and preparing claims behind the scenes.","businessValue":"Claims processing time dropped from 15-30 minutes to 2-3 minutes on average, an 85-90% reduction. Call center volumes decreased, efficiency increased, and employees were freed for higher-value work. UNIQA SEE became the first insurer in Southeastern Europe to implement an AI-powered business process solution of this kind.","evidence":{"band":"high"},"sourceUrl":"https://www.microsoft.com/en/customers/story/26467-uniqa-insurance-group-azure","dates":{"publishedAt":"2026-08-17T00:59:43.606Z","publishedAtSource":"ledger","updatedAt":"2026-08-26T00:53:41.072Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/uniqa-see-cuts-health-insurance-claims-processing-times-by-90-with-azure-ai. Bulk republication requires permission."}