{"slug":"umcg-and-elisabeth-tweesteden-hospital-integrate-generative-ai-into-the-electronic-health-record-to-draft-replies-to-patient-questions","url":"https://findausecase.com/use-cases/umcg-and-elisabeth-tweesteden-hospital-integrate-generative-ai-into-the-electronic-health-record-to-draft-replies-to-patient-questions","title":"UMCG and Elisabeth-TweeSteden Hospital integrate generative AI into the electronic health record to draft replies to patient questions","description":"At University Medical Center Groningen and the Elisabeth-TweeSteden Hospital in the Netherlands, generative AI integrated into the electronic patient record reads patients' written questions and drafts suggested responses, which medical staff review and personalize. The aim is to reduce administrative workload. The OECD.AI entry states UMCG is the first hospital in Europe to implement this AI chatbot in actual patient communication. No quantified results are given.","company":"University Medical Center Groningen (UMCG)","industry":"Healthcare","country":"Netherlands","aiCapabilities":["Generative AI","Conversational AI"],"deployment":"Unknown","problemStatement":"Healthcare providers at UMCG and the Elisabeth-TweeSteden Hospital spend time answering patients' written questions, and the initiative aims to reduce that administrative workload.","solutionApproach":"Generative AI is being integrated into the electronic patient record: it reads patient queries and drafts suggested responses, which are then reviewed and personalised by medical staff.","businessValue":"The stated aim is to reduce administrative workload and free up more time for direct patient care. The source reports no measured results.","evidence":{"band":"high"},"sourceUrl":"https://oecd.ai/en/dashboards/policy-initiatives/integrating-ai-into-the-electronic-health-records","dates":{"publishedAt":"2026-10-14T05:45:49.489Z","publishedAtSource":"pipeline","updatedAt":"2026-10-14T05:45:49.489Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/umcg-and-elisabeth-tweesteden-hospital-integrate-generative-ai-into-the-electronic-health-record-to-draft-replies-to-patient-questions. Bulk republication requires permission."}