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Title
UMCG and Elisabeth-TweeSteden Hospital integrate generative AI into the electronic health record to draft replies to patient questions
…r Medisch Centrum Groningen (UMCG) and the Elisabeth-TweeSteden Hospital (ETZ), work is underway to integrate generative AI into the electronic health record, dragging answers to patient’s questions. The aim is to save healthcare provide…
Description
At University Medical Center Groningen and the Elisabeth-TweeSteden Hospital in the Netherlands, generative AI integrated into the electronic patient record reads patients' written questions and drafts suggested responses, which medical staff review and personalize. The aim is to reduce administrative workload. The OECD.AI entry states UMCG is the first hospital in Europe to implement this AI chatbot in actual patient communication. No quantified results are given.
…ciently. Integrated into the hospital’s electronic patient record (EPR) system, the AI reads patient queries and drafts suggested responses, which are then reviewed and personalized by medical staff. This approach aims to reduce administrative workload, freeing up more time for…
…o reduce administrative workload, freeing up more time for direct patient care. UMCG is the first hospital in Europe to implement this AI chatbot in actual patient communication, ensuring responses remain safe, empathetic, and informative without compromisi…
Company
University Medical Center Groningen (UMCG)
…point Added on: 06 Oct 2025 Updated by: OECD analyst Updated on: 25 Dec 2025 At Universitair Medisch Centrum Groningen (UMCG) and the Elisabeth-TweeSteden Hospital (ETZ), work is underway to integrate generative AI into the electronic health record,…
Country
Netherlands
…al (ETZ) AI Tags Data Futures AI-enabling Ecosystem About the policy initiative Netherlands Organisation: Universitair Medisch Centrum Groningen (UMCG) and the Elisabeth-TweeSteden Hospital (ETZ) Category: AI policy initiatives, pr…
Industry
Healthcare
…jects in the public sector Status: Active Start Year: 2023 Binding: Non-binding Target Sectors: Science & technology Innovation Health OECD AI Principles: 2.2 Fostering an inclusive AI-enabling ecosystem Other rele…
Problem
Healthcare providers at UMCG and the Elisabeth-TweeSteden Hospital spend time answering patients' written questions, and the initiative aims to reduce that administrative workload.
…oningen) has launched an innovative initiative using artificial intelligence to help healthcare providers respond to patients' written questions more efficiently. Integrated into the hospital’s electronic…
…suggested responses, which are then reviewed and personalized by medical staff. This approach aims to reduce administrative workload, freeing up more time for direct patient care. UMCG is the first hospital in Europe to implement this AI chatbot in actual pat…
Solution
Generative AI is being integrated into the electronic patient record: it reads patient queries and drafts suggested responses, which are then reviewed and personalised by medical staff.
…ciently. Integrated into the hospital’s electronic patient record (EPR) system, the AI reads patient queries and drafts suggested responses, which are then reviewed and personalized by medical staff. This approach aims to reduce administrative workload, freeing up more time for…
Business value
The stated aim is to reduce administrative workload and free up more time for direct patient care. The source reports no measured results.
…suggested responses, which are then reviewed and personalized by medical staff. This approach aims to reduce administrative workload, freeing up more time for direct patient care. UMCG is the first hospital in Europe to implement this AI chatbot in actual pat…
AI capabilities
Generative AI, Conversational AI
…r Medisch Centrum Groningen (UMCG) and the Elisabeth-TweeSteden Hospital (ETZ), work is underway to integrate generative AI into the electronic health record, dragging answers to patient’s questions. The aim is to save healthcare provide…
Headline outcome
…ciently. Integrated into the hospital’s electronic patient record (EPR) system, the AI reads patient queries and drafts suggested responses, which are then reviewed and personalized by medical staff. This approach aims to reduce administrative workload, freeing up more time for direct patient care. UMCG is the first hospital in Eu…
Use case type
Content generation
…ciently. Integrated into the hospital’s electronic patient record (EPR) system, the AI reads patient queries and drafts suggested responses, which are then reviewed and personalized by medical staff. This approach aims…
