Source proof for TVS Supply Chain Solutions UK builds in-house RAG assistant TVS Sidekick in Microsoft Teams under an ISO/IEC 42001 AI management system

…ft Teams extension. TVS Sidekick is the flagship product of this in-house team. TVS Sidekick is built upon the principles of Retrieval Augmented Generation (RAG) Lewis et al. (2020) . All relevant company documents, as available via their in…

…for the purposes of question answering with custom prompting Qu et al. (2025) . Users interact with TVS Sidekick via a Microsoft Teams extension (Figure 1 ). As TVS SCS UK advances its AI transformation through the developme…

…ards to operationalise AI regulation principles for ethical and responsible AI, TVS SCS UK has decided to adopt an AI Management System (AIMS) framework to develop trustworthy AI solutions. 4.2 ISO/IEC 42001 Implementation TVS SCS UK have developed and deployed formal…

…for its solutions, which would negatively impact their agility and innovation. Instead, they have started their journey towards an AI transformation through an in-house AI team. Figure 1: Overview of TVS Sidekick, an AI assistant that leverages LLMs to answ…

…ethics, sustainability, and compliance Hagendorff (2024) ; Laux et al. (2024) . TVS SCS UK is a top-tier third-party logistics (3PL) provider in Europe and the UK, offering comprehensive supply chain solutions. 3PL customers increasingly adop…

…transformation through an in-house AI team. Figure 1: Overview of TVS Sidekick, an AI assistant that leverages LLMs to answer queries with relevant enterprise data using retrieval augmented generation (RAG) via a Microsoft Teams extension. TVS Sidekick is the flagship product of this in-house team. TVS Sidekick is bu…

…sources into the vector database, in two main steps: • Data preparation. First, TVS data is fetched from different data sources , i.e. SharePoint, Azure DevOps (ADO), code repositories, and TVS website, with a scheduled hour refresh. Data is then processed to extract chunks using…

…ing system shows usage indicators and descriptive metrics of interaction volume within a 4-month period (March-June 2025). Overall, continued use of the AI assistant is shown within the observed time p…

…in continued measures both in terms of user engagement and interaction volume (exceeding 500 prompts in the first two months and 250 in the following two months). Despite fluctuations, the conversations do not seem to be long, rarely exceed…

…f deploying LLMs in the enterprise, due to Sidekick being the flagship product. In total, 24 interviews with members of the IT department at TVS SCS UK were conducted between March and April 2025. Participants were invited to 30-minute online meetings for a semi-structured in…

…sights from Deploying Large Language Models in the Enterprise Paula Reyero Lobo Affiliation: TVS Supply Chain Solutions, Chorley, UK Affiliation: Manchester Metropolitan University, Manchester, UK Email: P.Reyero…

…sights from Deploying Large Language Models in the Enterprise Paula Reyero Lobo Affiliation: TVS Supply Chain Solutions, Chorley, UK Affiliation: Manchester Metropolitan University, Manchester, UK Email: P.Reyero…

…ethics, sustainability, and compliance Hagendorff (2024) ; Laux et al. (2024) . TVS SCS UK is a top-tier third-party logistics (3PL) provider in Europe and the UK, offering comprehensive supply chain solutions. 3PL customers increasingly adopt intelligent technology-led solutions to optimi…

…Pournader et al. (2021) ; Li et al. (2023) . To stay ahead of the competition, TVS SCS UK are leveraging LLMs to create a competitive advantage and enhance their internal operational efficiency. TVS SCS UK has decided not to use third-party software integrators or product…

…nt of Sidekick, it must also navigate a complex legal and regulatory landscape. At the centre of this landscape are the European Union Artificial Intelligence Act (EU AIA) European Commission (2014) and related standards, such as ISO/IEC 42001 for AI…

…eate a competitive advantage and enhance their internal operational efficiency. TVS SCS UK has decided not to use third-party software integrators or product vendors for its solutions, which would negatively impact their agility and innovation. Instead, they have…

…for its solutions, which would negatively impact their agility and innovation. Instead, they have started their journey towards an AI transformation through an in-house AI team. Figure 1: Overview of TVS Sidekick, an AI assistant that leverages LLMs to answ…

….e. queries and responses of the last 60-minute session) are sent to a router . The router splits the user query into sub-sentences (i.e. specific tasks) and calls an LLM to decide which route to take for the augmentation retrieval.…

…h task identified from the user query triggers an instance of RAG: • Retrieval: information retrieval from vector database using the same embedding model to extract context (top-10 similar chunks) and reformat chunks (its text and metadata as XML or JSON list for code route).…

…for the purposes of question answering with custom prompting Qu et al. (2025) . Users interact with TVS Sidekick via a Microsoft Teams extension (Figure 1 ). As TVS SCS UK advances its AI transformation through the developme…

…in continued measures both in terms of user engagement and interaction volume (exceeding 500 prompts in the first two months and 250 in the following two months). Despite fluctuations, the conversations do not seem to be long, rarely exceed…

…tanding of baseline attitudes towards AI. The following themes were identified: Enhanced retrieval (Mentioned by: 16). A key advantage of Sidekick over other tools is its specificity to TVS data. Us…

…). A key advantage of Sidekick over other tools is its specificity to TVS data. Users valued its assistance with SharePoint-related tasks, finding it faster than a manual search and with a “readable and visible” format, especially for the source list. Good…

…ngs and insights presented are drawn from a specific organisational context and reflect experiences within a particular time frame and initial phase of evaluation. While the technical specifics and detailed implementation of each component of…

…transformation through an in-house AI team. Figure 1: Overview of TVS Sidekick, an AI assistant that leverages LLMs to answer queries with relevant enterprise data using retrieval augmented generation (RAG) via a Microsoft Teams extension. TVS Sidekick is the flagship product of this i…

…in continued measures both in terms of user engagement and interaction volume (exceeding 500 prompts in the first two months and 250 in the following two months). Despite fluctuations, the conversations do not seem to be long, rarely exceed…

…transformation through an in-house AI team. Figure 1: Overview of TVS Sidekick, an AI assistant that leverages LLMs to answer queries with relevant enterprise data using retrieval augmented generation (RAG) via a Microsoft Teams extension. TVS Sidekick is the flagship product of this i…