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Title
Transforming the CX experience: How Cisco plans to cut renewal proposal time by 20%
…ity Partners Help center Start building Studio Vibe Vibe for Code Contact sales Transforming the CX experience: How Cisco plans to cut renewal proposal time by 20%. Technology and Software Cisco transforms customer experience with AI. Back to C…
Description
Cisco's Customer Experience organization partnered with Mistral to build the AI Renewals Agent, the first solution from a strategic partnership between the two companies. Account managers previously had to manually analyze more than 50 signals across structured and unstructured customer data to draft renewal proposals. The agent uses text-to-SQL across multiple platforms, keeping customer data on premise and scaling across Cisco's own GPU cluster, with Mistral's Applied AI team collaborating on fine-tuning. Cisco estimates the agent can cut time spent creating renewal proposals and preparing for customer engagements by up to 20%.
…Customer Experience Officer, Cisco Using AI to transform the renewal experience The AI Renewals Agent was the first jointly developed AI solution to come out of Cisco and Mistral’s strategic partnership and is designed to streamline the renewal proposal creation process. Cisco’s use case involved a lot of TXT to SQL across multiple platforms with cu…
Company
Cisco
…ware Cisco transforms customer experience with AI. Back to Customers 3 min read For Cisco, a leader in software, network and security solutions, drafting quality renewal proposals has a direct impact on not only revenue but also retention and market positioning. This case study explains how Cisco collaborates with Mistral to create an AI ag…
Problem
In order to craft a renewal proposal, members of Cisco’s Customer Experience (CX) team have to analyze more than 50 signals. Account managers faced the challenge of manually collecting and interpreting both structured and unstructured data representing many different customer interactions across product lines. This process left little time to create personalized, data-driven proposals with tailored value propositions and key benefits for each account.
…’s large CX organization. Expected to enhance customer satisfaction. Background In order to craft a renewal proposal, members of Cisco’s Customer Experience (CX) team have to analyze more than 50 signals. Account managers faced the challenge of manually collecting and interpreting bo…
Solution
The AI Renewals Agent was the first jointly developed AI solution to come out of Cisco and Mistral’s strategic partnership and is designed to streamline the renewal proposal creation process. Cisco’s use case involved a lot of TXT to SQL across multiple platforms with customer data that needs to stay on premise. Mistral’s Applied AI and Cisco's CX teams are collaborating on various fine tuning techniques to solve this use case while managing to scale the deployment across Cisco’s GPU cluster.
…Customer Experience Officer, Cisco Using AI to transform the renewal experience The AI Renewals Agent was the first jointly developed AI solution to come out of Cisco and Mistral’s strategic partnership and is designed to streamline the renewal proposal creation process. Cisco’s use case involved a lot of TXT to SQL across multiple platforms with cu…
Industry
Technology & Software
…forming the CX experience: How Cisco plans to cut renewal proposal time by 20%. Technology and Software Cisco transforms customer experience with AI. Back to Customers 3 min read For…
Technology
Mistral
…l to create an AI agent to support their Customer Experience (CX) organization. By leveraging Mistral's LLMs, Cisco's Customer Experience (CX) team has these aims: Up to 20% time reduction (estimated) in creating renewal proposals and prepari…
Business functions
Sales
…enhance customer satisfaction. Background In order to craft a renewal proposal, members of Cisco’s Customer Experience (CX) team have to analyze more than 50 signals. Account managers faced the challenge of manually collecting and interpreting b…
Business value
Cisco estimates the agent can cut time spent creating renewal proposals and preparing for customer engagements by up to 20% (estimated). The team is poised to increase productivity across Cisco's large CX organization and is expected to enhance customer satisfaction.
…everaging Mistral's LLMs, Cisco's Customer Experience (CX) team has these aims: Up to 20% time reduction (estimated) in creating renewal proposals and preparing for customer engagements. Poised to increase productivity across Cisco’s large CX organization. Expected…
AI capabilities
Agentic AI, Generative AI
…a direct impact on not only revenue but also retention and market positioning. This case study explains how Cisco collaborates with Mistral to create an AI agent to support their Customer Experience (CX) organization. By leveraging Mistral's LLMs, Cisco's Customer Experience (CX) team has these a…
Deployment options
On-premise
…artnership and is designed to streamline the renewal proposal creation process. Cisco’s use case involved a lot of TXT to SQL across multiple platforms with customer data that needs to stay on premise. The CX team also has a lot of Cisco specific data and knowledge that models are…
Deployment model
onPremise
…artnership and is designed to streamline the renewal proposal creation process. Cisco’s use case involved a lot of TXT to SQL across multiple platforms with customer data that needs to stay on premise. The CX team also has a lot of Cisco specific data and knowledge that models are…
