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Title
Transforming Data Into Member Value: Building a Modern Data Ecosystem
…mo Login Contact Us Try Databricks Customer Stories / Nationwide CUSTOMER STORY Transforming data into member value: Building a modern data ecosystem 19 to 2 Consolidated data warehouses for faster insights 12 months To implement…
Company
Nationwide Building Society
…rity and Trust Ready to get started? Get a Demo Login Contact Us Try Databricks Customer Stories / Nationwide CUSTOMER STORY Transforming data into member value: Building a modern data ecos…
Description
Nationwide Building Society, the UK's largest building society managing £367.9 billion in assets, implemented the Databricks Data + AI Platform in 12 months to consolidate 17 of its 19 data warehouses into a single governed lakehouse on Azure. The platform uses Unity Catalog for governance across more than 5,000 internal users, MLflow for model management, and AI/BI Genie for natural-language queries, supporting personalization, fraud prevention and regulatory reporting for over 24.5 million customers.
…ng a unified foundation for trusted data with the Databricks Data + AI Platform In just 12 months, Nationwide successfully migrated 17 of their 19 data warehouses to the Databricks Data + AI Platform, laying the foundation for a unified, scalable ecosystem. “It was about acceler…
Problem
We needed a single source of truth for customer data, a technology that better enabled our data governance strategy and championed transparency of ownership and lineage. These were the essential ingredients for delivering personalization and fraud prevention quickly and consistently.
…we needed a data estate that matched that ambition,” Sri said. Sri explained, “We needed a single source of truth for customer data, a technology that better enabled our data governance strategy and championed transparency of ownership and lineage. These were the essential…
Implementation approach
In just 12 months, Nationwide successfully migrated 17 of their 19 data warehouses to the Databricks Data + AI Platform, laying the foundation for a unified, scalable ecosystem, initially building their new enterprise lakehouse on Azure Databricks and preparing to expand to AWS.
…ng a unified foundation for trusted data with the Databricks Data + AI Platform In just 12 months, Nationwide successfully migrated 17 of their 19 data warehouses to the Databricks Data + AI Platform, laying the foundation for a unified, scalable ecosystem. “It was about accelerating our journey to becoming a data-forward organization…
Business value
By consolidating 17 of 19 legacy warehouses and centralizing over 3,000 daily data feeds into the lakehouse, this consolidation has unlocked access to nearly 70% of trusted data sources, with 15% of these sources driving real-time decision-making.
…te and timely insights, all without sacrificing control or compliance. In fact, this consolidation has unlocked access to nearly 70% of trusted data sources, with 15% of these sources driving real-time decision-making. “Databricks enables all kinds of personas and use cases to deliver quickly, bu…
Industry
Financial Services
…ster innovation and better service for their customers. Share this post Details Industry : Financial Services Use Case : Analytics and Business Intelligence , Artificial Intelligence , Data…
Technology
Unity Catalog, MLflow, Delta Lake, AI/BI Genie, dbt
…exibility of a data lake — a core principle of the lakehouse model. Critically, it integrates with dbt Labs , their transformation tool of choice, to enable ELT (extract, load, transform) practices. They also benefit from Dat…
Business functions
Marketing, Finance & Accounting
…i, CIO for Data and AI at Nationwide, said. “Whether it’s regulatory reporting, financial analytics or customer service and marketing initiatives, our teams rely on timely, trusted data.” With a clear strategic vision and a s…
AI capabilities
Conversational AI, Predictive Analytics
…ecognizes the need for real-time, relevant messaging and service to customers. “We’re using behavioral data to predict what they might need next,” Sri said. Nationwide supports over 5,000 internal users with insights via Pow…
Deployment options
cloud
…Intelligence , Data Warehousing , Governance and Security , Data + AI Platform Cloud : AWS , Azure Product : Agent Bricks , AI/BI , Delta Lake , Unity Catalog Ready to get starte…
Country
United Kingdom
…cial data is fragmented, trust suffers As the world’s largest building society, Nationwide serves over 24.5 million customers across the UK. Last year, Nationwide returned a record £2.8 billion in value to their members…
