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Title
TotalEnergies' AI agent MARGE improves fault-cause identification 25-45% in industrial maintenance
…Director of TotalEnergies Global Information Technology Services, TotalEnergies 25-45% improvement in identifying causes of failure thanks to AI Up to 10% potential savings on the cost of certain purchases Discover more deta…
Description
TotalEnergies, a global energy producer operating in nearly 120 countries, rolled out 30,000 Microsoft 365 Copilot licenses to employees and built autonomous AI agents on Microsoft Copilot Studio. MARGE (Machine Assisted Reliability and Graving Engine) automatically analyzes and classifies industrial maintenance intervention reports that were previously handled manually, improving the identification of fault causes by 25% to 45%. A second agent, BuyerCompanion, built with partner Witivio, streamlines procurement for transactions up to €50,000 by drafting specifications, identifying suppliers and relevant framework agreements, and generating personalized recommendations, with an estimated 10% savings on certain purchases; it is already operational in France and could ultimately support 15,000 staff worldwide.
…t from Microsoft Industry Solutions teams. Designed for industrial maintenance, MARGE automatically analyses and classifies intervention reports. Processes that were previously completed manually now demonstrate enhanced reli…
Company
TotalEnergies
…in procurement processes. From natural gas and biofuels to electricity and oil, TotalEnergies is among the world’s leading energy producers and suppliers. Operating in nearly 120 countries, the company has developed comprehensive glob…
Country
France
…crosoft Copilot Studio SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION France BUSINESS NEED Data-driven decisions Digital service Employee experience Powerfu…
Industry
Energy
…ata-driven decisions Digital service Employee experience Powerful business apps INDUSTRY Energy and Resources Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
TotalEnergies' industrial maintenance intervention reports were previously analyzed and classified manually, and its procurement processes for smaller transactions required significant manual work drafting specifications and identifying suppliers.
…maintenance, MARGE automatically analyses and classifies intervention reports. Processes that were previously completed manually now demonstrate enhanced reliability, evidenced by a 25% to 45% improvement in the identification of fault causes. O…
Solution
TotalEnergies built MARGE (Machine Assisted Reliability and Graving Engine), an agent based on Microsoft Copilot Studio deployed with support from Microsoft Industry Solutions teams, to automatically analyze and classify intervention reports, and BuyerCompanion, built with partner Witivio using Microsoft Copilot Studio, to streamline procurement processes for transactions up to €50,000.
…mong these is “MARGE”—short for Machine Assisted Reliability and Graving Engine—an agent based on Microsoft Copilot Studio and deployed with the support from Microsoft Industry Solutions teams. Designed for industrial maintenance, MARGE automatically analyses and classifi…
Business value
MARGE improved the identification of fault causes by 25% to 45% compared to the previous manual process, while BuyerCompanion is estimated to save 10% on certain purchases and, already operational in France, could ultimately support 15,000 staff worldwide.
…reviously completed manually now demonstrate enhanced reliability, evidenced by a 25% to 45% improvement in the identification of fault causes. On the procurement side, the “BuyerCompanion” agent enables the industrializat…
AI capabilities
Agentic AI, Document Intelligence, Generative AI
…already recommending Copilot to their colleagues. Building on this experience, the company is developing autonomous agents designed to support its strategic activities, including MARGE—a tool dedicated to industrial maintenance—and BuyerCompanion,…
Technology
Microsoft Copilot Studio, Microsoft 365 Copilot
…certain purchases Discover more details CUSTOMER TOTALENERGIES PARTNER Witivio PRODUCTS Agents Microsoft 365 Copilot Microsoft Copilot Studio SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION France…
Headline outcome
…Director of TotalEnergies Global Information Technology Services, TotalEnergies 25-45% improvement in identifying causes of failure thanks to AI Up to 10% potential savings on the cost of certain purchases Discover more deta…
Use case type
Document processing
…t from Microsoft Industry Solutions teams. Designed for industrial maintenance, MARGE automatically analyses and classifies intervention reports. Processes that were previously completed manually now demonstrate enhanced reli…
