{"slug":"topdanmark-launches-the-globus-virtual-agent-with-boost-ai-and-deloitte-for-travel-and-car-insurance-inquiries","url":"https://findausecase.com/use-cases/topdanmark-launches-the-globus-virtual-agent-with-boost-ai-and-deloitte-for-travel-and-car-insurance-inquiries","title":"Topdanmark launches the Globus virtual agent with boost.ai and Deloitte for travel and car insurance inquiries","description":"Topdanmark launched Globus in December 2018, a virtual insurance agent built on boost.ai's conversational AI technology and developed with Deloitte, to handle travel and car insurance questions. The article, written by boost.ai's Chief Commercial Officer, says Globus automated upwards of 80% of queries in its first week of car insurance operation.","company":"Topdanmark","industry":"Insurance","aiCapabilities":["Conversational AI"],"technology":["boost.ai Conversational AI Platform"],"deployment":"Unknown","problemStatement":"Topdanmark's customers want self-service channels, and the insurer wanted to reduce the volume of traffic that human support staff handle so they can assist with more complex queries.","solutionApproach":"Topdanmark launched Globus in December 2018, a virtual insurance agent built on boost.ai's conversational AI technology and developed with Deloitte. It automates interactions about travel and car insurance, with car insurance added in September 2019, and can answer over 500 questions. A team of in-house AI trainers updates the agent in real time.","businessValue":"The source states that Globus correctly answers 80 percent of all travel-related questions it fields, and that after car insurance was added it automated upwards of 80% of all queries within its first week. It also created a new career path for support staff as AI trainers. This is a vendor-authored account.","evidence":{"band":"high"},"sourceUrl":"https://martechseries.com/mts-insights/guest-authors/how-a-leading-scandinavian-insurer-used-conversational-ai-to-automate-80-of-all-travel-insurance-inquiries-received-through-online-chat/","dates":{"publishedAt":"2026-11-13T05:46:11.196Z","publishedAtSource":"pipeline","updatedAt":"2026-11-13T05:46:11.196Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/topdanmark-launches-the-globus-virtual-agent-with-boost-ai-and-deloitte-for-travel-and-car-insurance-inquiries. Bulk republication requires permission."}