Each colour maps a published value to the exact source passage used to support it. Only bounded excerpts are public; administrators can inspect the complete captured source.
Title
Topdanmark launches the Globus virtual agent with boost.ai and Deloitte for travel and car insurance inquiries
…nced virtual insurance agent built on boost.ai ’s conversational AI technology. The virtual agent, developed in conjunction with professional services firm Deloitte, specializes in automating customer interactions centered around travel and car insurance. To date, Globus can answer over 500 questions, helping reduce the volume of tra…
Description
Topdanmark launched Globus in December 2018, a virtual insurance agent built on boost.ai's conversational AI technology and developed with Deloitte, to handle travel and car insurance questions. The article, written by boost.ai's Chief Commercial Officer, says Globus automated upwards of 80% of queries in its first week of car insurance operation.
…will help to drive the best possible customer experience well into the future. In December 2018, Topdanmark launched Globus, an advanced virtual insurance agent built on boost.ai ’s conversational AI technology. The virtual agent, developed in conjunction with professional services firm Del…
Company
Topdanmark
…ion across underwriting, claims processing and, importantly, customer service . Denmark’s second-largest insurer, Topdanmark, was quick to acknowledge this digital shift in its customer base. “Being able to deliver a strong online customer experience is essential,” says…
Industry
Insurance
…ion across underwriting, claims processing and, importantly, customer service . Denmark’s second-largest insurer, Topdanmark, was quick to acknowledge this digital shift in its customer base. “Being able to deliver a strong online customer experience is essential,” says…
Problem
Topdanmark's customers want self-service channels, and the insurer wanted to reduce the volume of traffic that human support staff handle so they can assist with more complex queries.
…novative technologies and approaches that can improve the customer experience. “Our customers have made it clear that they want self-service channels when interacting with us, and Conversational AI is an ideal way to meet this demand.” We strongly believe that Conversational AI will help to drive the best possibl…
Solution
Topdanmark launched Globus in December 2018, a virtual insurance agent built on boost.ai's conversational AI technology and developed with Deloitte. It automates interactions about travel and car insurance, with car insurance added in September 2019, and can answer over 500 questions. A team of in-house AI trainers updates the agent in real time.
…s in automating customer interactions centered around travel and car insurance. To date, Globus can answer over 500 questions, helping reduce the volume of traffic that human support staff needs to contend with, freeing them up to assist with more complex customer queries. “In developing Globus, we wanted to ensure its ability to assist our human agen…
Business value
The source states that Globus correctly answers 80 percent of all travel-related questions it fields, and that after car insurance was added it automated upwards of 80% of all queries within its first week. It also created a new career path for support staff as AI trainers. This is a vendor-authored account.
…its scope to include helping customers with questions related to car insurance. Topdanmark immediately began experiencing similar levels of success with the virtual agent automating upwards of 80% of all queries within its first week of operation. A strong sign that the underlying technology behind Globus is sufficiently robu…
AI capabilities
Conversational AI
…experience well into the future. In December 2018, Topdanmark launched Globus, an advanced virtual insurance agent built on boost.ai ’s conversational AI technology. The virtual agent, developed in conjunction with professional services firm De…
Technology
boost.ai Conversational AI Platform
…experience well into the future. In December 2018, Topdanmark launched Globus, an advanced virtual insurance agent built on boost.ai ’s conversational AI technology. The virtual agent, developed in conjunction with professional services firm De…
Headline outcome
…its scope to include helping customers with questions related to car insurance. Topdanmark immediately began experiencing similar levels of success with the virtual agent automating upwards of 80% of all queries within its first week of operation. A strong sign that the underlying technology behind Globus is sufficiently robu…
Use case type
Conversational assistant
…mating customer interactions centered around travel and car insurance. To date, Globus can answer over 500 questions, helping reduce the volume of traffic that human support staff needs to contend…
