{"slug":"thomas-uses-genai-rag-on-databricks-ai-search-to-personalize-psychometric-assessment-insights","url":"https://findausecase.com/use-cases/thomas-uses-genai-rag-on-databricks-ai-search-to-personalize-psychometric-assessment-insights","title":"Thomas uses GenAI RAG on Databricks AI Search to personalize psychometric assessment insights","description":"Thomas, a workplace psychometric assessment provider, used Databricks AI Search and retrieval augmented generation to replace static, one-size-fits-all assessment reports with interactive, personalized query-based insights drawn from its large content database. The GenAI integration became the foundation of Thomas's new 'Perform' product, was integrated into three different platforms including Microsoft Teams within three months, and let the company go from proof of concept to minimum viable product in weeks.","company":"Thomas","industry":"Technology & Software","aiCapabilities":["Generative AI","Retrieval-Augmented Generation"],"technology":["Databricks AI Search","Retrieval augmented generation (RAG)","Natural language processing (NLP)"],"deployment":"Public Cloud","problemStatement":"Thomas's legacy psychometric assessment platform held billions of words of content covering every possible personalized iteration, making it a nightmare to translate evergreen content into useful, tailored responses for each client, and the company still struggled to guide people to the specific content pieces needed to solve their problem.","solutionApproach":"Thomas adopted the Databricks Data + AI Platform to improve data ingestion, transformation and analysis, and used retrieval augmented generation (RAG) via Databricks AI Search to let users query the content database directly and receive automatically generated, detailed, tailored insights from unstructured data, integrating the new AI-driven processes into platforms like Microsoft Teams.","businessValue":"Databricks AI Search let Thomas give clients the ability to find the answers they need instead of a 40- to 50-page report, forming the foundation of its new 'Perform' product; Thomas integrated GenAI into three different platforms within three months and went from proof of concept to minimum viable product in weeks.","evidence":{"band":"high"},"sourceUrl":"https://www.databricks.com/customers/thomas","dates":{"publishedAt":"2026-09-16T09:05:12.307Z","publishedAtSource":"pipeline","updatedAt":"2026-09-16T09:05:12.307Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/thomas-uses-genai-rag-on-databricks-ai-search-to-personalize-psychometric-assessment-insights. Bulk republication requires permission."}