{"slug":"thales-inflight-experience-builds-databricks-and-genie-ai-agents-for-self-service-access-to-content-system-health-and-passenger-data","url":"https://findausecase.com/use-cases/thales-inflight-experience-builds-databricks-and-genie-ai-agents-for-self-service-access-to-content-system-health-and-passenger-data","title":"Thales InFlight Experience builds Databricks and Genie AI agents for self-service access to content, system health and passenger data","description":"Thales InFlight Experience unified data from 2,000+ aircraft serving 90 airlines into Databricks and built AI agents using RAG, Genie text-to-SQL and custom MCP tools so business users can query data and take actions without analysts. The session describes production challenges: identity propagation, multi-tenancy and tool management.","company":"Thales InFlight Experience","industry":"Aerospace & Defense","aiCapabilities":["Agentic AI","Natural Language Processing"],"technology":["Databricks","Databricks Apps","Genie","Unity Catalog","LangChain","FastMCP"],"deployment":"Unknown","problemStatement":"Thales InFlight Experience business users depended on static dashboards and data analysts to answer questions, which created bottlenecks that slowed decision-making, even though the data, lakehouse and governance were in place.","solutionApproach":"Thales IFE unified data from 2,000+ aircraft into the Databricks Data and AI platform and built AI agents on three pillars: RAG with vector search for documentation, Genie text-to-SQL for structured data, and custom MCP tools on top of its APIs for taking actions. The agents are served as Databricks Apps. Production challenges were identity propagation, multi-tenancy across 90 airline customers and tool management at scale.","businessValue":"According to the session summary, moving from static dashboards requiring data analyst support to AI agents reduced decision-making bottlenecks and let business teams take action directly without engineering intervention. No quantified results are stated.","evidence":{"band":"high"},"sourceUrl":"https://answers.databricks.com/ai-agents-at-scale-thales-transformed-ife-databricks-genie-CKWj85NUA1Y","dates":{"publishedAt":"2026-11-12T05:46:44.416Z","publishedAtSource":"pipeline","updatedAt":"2026-11-12T05:46:44.416Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/thales-inflight-experience-builds-databricks-and-genie-ai-agents-for-self-service-access-to-content-system-health-and-passenger-data. Bulk republication requires permission."}