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Title

Tapestry Transforms Enterprise Knowledge Management Using Generative AI on AWS

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Tapestry Transforms Enterprise Knowledge Management Using Generative AI on AWS | Case Study | AWS Skip to main content Filter: All English Contact us AWS Mark…

Description

Tapestry, the luxury fashion retailer behind Coach, Kate Spade New York and Stuart Weitzman, built an enterprise-wide knowledge management chatbot using generative AI on AWS, powered by Amazon Bedrock with Amazon Titan foundation models and the Claude 3 Haiku large language model. Built, tested and deployed in 4 months, the solution is used by roughly 300 employees across six teams, reducing the time employees spend searching for answers and the burden on subject matter experts.

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…foundation models. Solution | Boosting Efficiency with a Generative AI Chatbot In 4 months, Tapestry built, tested, and deployed a knowledge management system that helps employees access and query company information through an intuitive…
…es and deliver precise, contextual responses from the company’s knowledge base. Tapestry’s centralized solution is currently used by six different teams comprising approximately 300 people. The initial rollout was successful and has attracted more teams and personnel t…

Company

Tapestry

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…ew York, Tapestry is a luxury fashion retailer that operates on a global scale. It is the parent company for the iconic brands Coach, Kate Spade New York, and Stuart Weitzman. Opportunity | Using AWS to Transform Knowledge Management for Tapestry As part…

Country

United States

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…transforms how employees access and interact with company data. About Tapestry Based in New York, Tapestry is a luxury fashion retailer that operates on a global scale. It is the parent company for the iconic brands Coach, Kate Spade New York, and…

Industry

Retail

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…transforms how employees access and interact with company data. About Tapestry Based in New York, Tapestry is a luxury fashion retailer that operates on a global scale. It is the parent company for the iconic brands Coach, Kate Spade New York, and…

Problem

With business units spread across multiple continents, Tapestry's organizational knowledge was siloed, making it time-consuming for employees to quickly access critical information and standard operating procedures.

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…s Coach and Kate Spade, spans over 1,400 stores and 18,000 employees worldwide. With business units spread across multiple continents, Tapestry’s organizational knowledge was siloed. That made it time-consuming for employees to quickly access critical informatio…

Solution

Tapestry used generative AI on AWS to build an enterprise-wide knowledge management solution, built, tested, and deployed in 4 months, that helps employees access and query company information through an intuitive chatbot interface. The solution uses Amazon Titan foundation models in Amazon Bedrock alongside the Claude 3 Haiku large language model to process natural language queries and deliver precise, contextual responses from the company's knowledge base, with single sign-on authentication to prevent unauthorized access and a knowledge base that updates automatically as new information is added.

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…with a Generative AI Chatbot In 4 months, Tapestry built, tested, and deployed a knowledge management system that helps employees access and query company information through an intuitive chatbot interface. The solution uses Amazon Titan foundation models in Amazon Bedrock, which prov…
…t teams to get up to speed without relying on colleagues for basic information. With single sign-on authentication, the solution prevents unauthorized access to sensitive data and helps authorized users find what they need. In addition, the knowledge base…

Technology

Amazon Bedrock, Amazon Titan, Claude 3 Haiku

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…es access and query company information through an intuitive chatbot interface. The solution uses Amazon Titan foundation models in Amazon Bedrock, which provide a breadth of high-performing image, multimodal, and text model c…
…th of high-performing image, multimodal, and text model choices. With access to the Claude 3 Haiku large language model through Amazon Bedrock, the solution can also process natural language queries and deliver precise, co…

Business value

The centralized solution is used by six different teams comprising approximately 300 people, and has reduced the time employees spend searching for answers -- they can now find information through a single interface rather than searching across multiple documents, portals, and sites. It has also decreased the burden on subject matter experts who previously fielded repetitive questions, and empowers new hires and employees transitioning teams to get up to speed without relying on colleagues.

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…es and deliver precise, contextual responses from the company’s knowledge base. Tapestry’s centralized solution is currently used by six different teams comprising approximately 300 people. The initial rollout was successful and has attracted more teams and personnel t…
…ge the solution. It has reduced the time employees spend searching for answers. They can now find information quickly through a single interface rather than searching across multiple documents, portals, and sites. The solution has also decreased the burden on subject matter experts who previo…

Headline outcome

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…es and deliver precise, contextual responses from the company’s knowledge base. Tapestry’s centralized solution is currently used by six different teams comprising approximately 300 people. The initial rollout was successful and has attracted more teams and personnel t…

Use case type

Knowledge search

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…months, Tapestry built, tested, and deployed a knowledge management system that helps employees access and query company information through an intuitive chatbot interface. The solution uses Amazon Titan foundation models in Amazon Bedrock, which prov…

AI capabilities

Generative AI, Conversational AI

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…With access to the Claude 3 Haiku large language model through Amazon Bedrock, the solution can also process natural language queries and deliver precise, contextual responses from the company’s knowledge base. Tapestry’s centralized solution is currently…

Deployment model

cloud

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…tical information and standard operating procedures. To address this challenge, Tapestry used generative artificial intelligence (AI) on Amazon Web Services (AWS) to build an enterprise-wide knowledge management solution that transforms how e…

Deployment options

cloud

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…tical information and standard operating procedures. To address this challenge, Tapestry used generative artificial intelligence (AI) on Amazon Web Services (AWS) to build an enterprise-wide knowledge management solution that transforms how e…
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