{"slug":"storebrand-launches-a-boost-ai-virtual-insurance-agent-covering-1-900-topics","url":"https://findausecase.com/use-cases/storebrand-launches-a-boost-ai-virtual-insurance-agent-covering-1-900-topics","title":"Storebrand launches a boost.ai virtual insurance agent covering 1,900+ topics","description":"Storebrand, one of Scandinavia's largest insurers, implemented a boost.ai conversational AI virtual insurance agent trained by human AI Trainers to handle everyday questions across 1,900+ topics. The source reports about 2,111 conversations per week, a 162% increase in customers interacting with the agent within months, 70% of inquiries deflected from human operators, and over 100,000 interactions to date.","company":"Storebrand","industry":"Insurance","aiCapabilities":["Conversational AI"],"technology":["boost.ai"],"deployment":"Unknown","problemStatement":"Storebrand wanted to increase capacity and automate responses to an ever-growing number of customer queries without ramping up additional support staff.","solutionApproach":"Storebrand developed a virtual insurance agent on boost.ai software to complement its existing customer service channels. Human AI Trainers, experienced customer service staff, establish the brand's tone of voice.","businessValue":"The source reports 162% more customers interacting with the agent through chat, 2,111 conversations handled each week, and 70% of conversations handled without human support. It says the agent does the equivalent work of eight full-time employees and had over 100,000 interactions to date.","evidence":{"band":"high"},"sourceUrl":"https://boost.ai/case-studies/how-conversational-ai-is-transforming-the-nordic-insurance-industry/","dates":{"publishedAt":"2026-11-15T05:48:53.894Z","publishedAtSource":"pipeline","updatedAt":"2026-11-15T05:48:53.894Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/storebrand-launches-a-boost-ai-virtual-insurance-agent-covering-1-900-topics. Bulk republication requires permission."}