Each colour maps a published value to the exact source passage used to support it. Only bounded excerpts are public; administrators can inspect the complete captured source.
Title
Storebrand launches a boost.ai virtual insurance agent covering 1,900+ topics
…rance agent is doing the equivalent work of eight full-time human employees and is able to respond to questions on over 1 900 topics. This translates to an impressive 2 111 calls per week, leading to the insuranc…
Description
Storebrand, one of Scandinavia's largest insurers, implemented a boost.ai conversational AI virtual insurance agent trained by human AI Trainers to handle everyday questions across 1,900+ topics. The source reports about 2,111 conversations per week, a 162% increase in customers interacting with the agent within months, 70% of inquiries deflected from human operators, and over 100,000 interactions to date.
…d by conversational AI has given Storebrand a significant return on investment. In just four months, they experienced a 162% increase in customers interacting with their virtual insurance agent. Artificial intelligence has become a key factor in the digitization of today s…
…agent has been overwhelmingly positive. Since its launch in May 2017, it is now successfully answering and deflecting 70-per cent of all incoming customer interactions from human operators. The sheer numbers of interactions are also impressive; there have been over 10…
…ns from human operators. The sheer numbers of interactions are also impressive; there have been over 100 000 to date. By combining Storebrand s own expertise in customer service with advanced conv…
Company
Storebrand
…atest advances in conversational AI? For an answer we need look no further than one of Scandinavia s largest insurance companies, Storebrand . Since implementing a virtual insurance agent powered by conversational AI, it…
Industry
Insurance
…atest advances in conversational AI? For an answer we need look no further than one of Scandinavia s largest insurance companies, Storebrand . Since implementing a virtual insurance agent powered by conversational AI, it…
Problem
Storebrand wanted to increase capacity and automate responses to an ever-growing number of customer queries without ramping up additional support staff.
…s not only looking to shed their industry s stiff, conservative image, but also to increase its capacity and automate responding to an ever-growing number of customer queries without the need to ramp up any additional support staff. Solution: market-leading conversational AI Conversational AI presented a uniqu…
Solution
Storebrand developed a virtual insurance agent on boost.ai software to complement its existing customer service channels. Human AI Trainers, experienced customer service staff, establish the brand's tone of voice.
…a unique solution for Storebrand. Thanks to boost.ai s market-leading software, the company was able to develop a virtual insurance agent to complement their existing customer service channels, one that goes far beyond the capabilities of an ordinary chatbot. Still in its…
…the personality injected into the service it provides by its human AI Trainers. Made up of experienced customer service staff, these upskilled employees are in charge of establishing the brand s unique tone of voice through the machine. They help customers feel comfortable chatting about insurance, while still ensu…
Business value
The source reports 162% more customers interacting with the agent through chat, 2,111 conversations handled each week, and 70% of conversations handled without human support. It says the agent does the equivalent work of eight full-time employees and had over 100,000 interactions to date.
…including benefits such as: 162% increase in customer interactions through chat 2 111 conversations handled each week 70% of conversations successfully handled without the need of any human support…
…an ordinary chatbot. Still in its early stages, the virtual insurance agent is doing the equivalent work of eight full-time human employees and is able to respond to questions on over 1 900 topics. This translates to an…
…ase in customer interactions through chat 2 111 conversations handled each week 70% of conversations successfully handled without the need of any human support Challenge: increased capacity and automated customer interaction Insurance is o…
AI capabilities
Conversational AI
…of Scandinavia s largest insurance companies, Storebrand . Since implementing a virtual insurance agent powered by conversational AI, it has seen a significant return on investment, including benefits such as: 16…
Technology
boost.ai
…conversational AI Conversational AI presented a unique solution for Storebrand. Thanks to boost.ai s market-leading software, the company was able to develop a virtual insurance agent to complement their…
Headline outcome
…ase in customer interactions through chat 2 111 conversations handled each week 70% of conversations successfully handled without the need of any human support Challenge: increased capacity and automated customer interaction Insurance is o…
Use case type
Conversational assistant
…of Scandinavia s largest insurance companies, Storebrand . Since implementing a virtual insurance agent powered by conversational AI, it has seen a significant return on investment, including benefits such as: 16…
