Spectrum boosts HR productivity with AI in Oracle Fusion Cloud HCM
Spectrum (Charter Communications)· United StatesOracle Fusion Cloud HCM · Oracle AI for HCM · Oracle AI Agent StudioSpectrum (Charter Communications), serving a 92,000-person workforce, built an AI-native HR experience called AskHR on top of Oracle Fusion Cloud HCM, using Oracle AI for HCM and Oracle AI Agent Studio. The company rolled out three custom AI agents that let employees get answers to HR queries conversationally, help managers see team data without running reports, and use generative AI to draft and refine performance goals, increasing goals set per employee and improving goal quality.
Overview
Spectrum (Charter Communications), serving a 92,000-person workforce, built an AI-native HR experience called AskHR on top of Oracle Fusion Cloud HCM, using Oracle AI for HCM and Oracle AI Agent Studio. The company rolled out three custom AI agents that let employees get answers to HR queries conversationally, help managers see team data without running reports, and use generative AI to draft and refine performance goals, increasing goals set per employee and improving goal quality.
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Inspect the highlighted sourceThe challenge
Spectrum set out to remove friction from everyday HR tasks. Its legacy human capital management application required too many clicks and steps, which slowed productivity and decision-making across its 92,000-person workforce.
The solution
Spectrum implemented Oracle Fusion Cloud Human Capital Management (HCM) applications, supplemented by Oracle AI for HCM and Oracle AI Agent Studio, replacing a click-heavy, report-driven legacy HR application with a more unified, consumer-like interface called AskHR. The company completed a pilot with five business units before launch, then rolled out three custom AI agents.
Reported business value
Employees get answers to HR queries faster with fewer manual steps, managers get coaching-ready guidance in seconds, and HR business partners can pull live workforce insights without opening a report. The AI Assist feature has helped increase the number of goals per employee and encouraged earlier goal entry.
Sources
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