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Title
Íslandsbanki cuts legal document review time 5-10x with a Microsoft Copilot Studio AI agent
…gent generated an initial first draft and then helped support document reviews. The bank estimated that document-handling and processing times decreased by approximately five to ten times. Other areas of the bank’s operations have equally been impacted. Employees have…
Description
Íslandsbanki, an Icelandic bank subject to full EU/EEA financial regulation, deployed Microsoft 365 Copilot, GitHub Copilot, Copilot Studio and Microsoft Foundry to embed AI across the organization while meeting strict compliance requirements. Its legal services team built a Copilot Studio agent that generates an initial draft and supports review of legal documents, cutting document-handling and processing time by an estimated five to ten times, while active AI usage reached 95% of employees monthly and 86% weekly.
…gent generated an initial first draft and then helped support document reviews. The bank estimated that document-handling and processing times decreased by approximately five to ten times. Other areas of the bank’s operations have equally been impacted. Employees have…
…terial boost in productivity. The speed of code generation is ever increasing.” Active AI usage reached 95% monthly; 86% weekly A material boost in productivity Looking ahead with AI Íslandsbanki is now movi…
Company
Íslandsbanki
Íslandsbanki simplifies business and regulatory complexity with Microsoft 365 Copilot | Microsoft Customer Stories This is the Trace Id: 7c2bdfa4c1a69087427d0010200b…
Country
Iceland
…icrosoft 365 Enterprise SERVICES AND SUPPORT ORGANIZATION SIZE 50-999 employees COUNTRY/REGION Iceland BUSINESS NEED AI and Agents INDUSTRY Banking Share the story Explore related st…
Region
Europe
…es under the same rules and regulations that larger financial institutions face as part of the European Economic Area. Íslandsbanki has long embraced emerging technologies to better serve its custo…
Industry
Financial Services
…ZATION SIZE 50-999 employees COUNTRY/REGION Iceland BUSINESS NEED AI and Agents INDUSTRY Banking Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
Íslandsbanki's early adoption of AI needed stronger guardrails to maintain regulatory compliance with strict governmental financial requirements; as a small bank it faces the same EU/EEA regulatory burden as much larger institutions, and pilots with several AI providers couldn't be used directly in everyday processes due to compliance issues or deliver the capabilities needed for its regulatory burdens, while adoption lagged outside isolated developmental pilots.
…Íslandsbanki encountered was balancing innovation with regulatory constraints. The bank ran pilot programs to evaluate models from several AI providers and found that some couldn’t be used directly within its everyday processes due to compliance issues. The bank also discovered during testing that model-based AI solutions from thes…
…apabilities it needed to deal with the complicated regulatory burdens it faced. Plus, widespread adoption lagged across the organization as there weren’t options available for wider use outside of developmental AI solutions. Íslandsbanki wanted to move beyond isolated pilots and take a governed approach…
Solution
Building on its existing Microsoft 365 and GitHub Copilot licenses, Íslandsbanki deployed Microsoft 365 Copilot, Azure, Microsoft Copilot Studio and Microsoft Foundry. Business and IT teams used Copilot Studio to build custom AI agents automating business processes, and Microsoft Foundry provided a separate, governed environment to build and test AI solutions against compliance requirements before wider rollout. Its legal services team used Copilot Studio to build an agent that drafts and supports review of legal documents.
…maintain regulatory compliance with strict governmental financial requirements. The bank deployed Microsoft 365 Copilot, Microsoft Azure, GitHub Copilot, Microsoft Copilot Studio, and Microsoft Foundry to embed AI-powered capabilities using custom AI agents. Íslandsbanki shortened…
…rosoft Copilot Studio to build custom AI agents to automate business processes. It also created a separate, governed environment to build and test AI-powered solutions and models against compliance requirements, using Microsoft Foundry , before introducing them into its wider operations. “We already had Microsoft…
…used Copilot Studio to build an AI agent to review and process legal documents. The agent generated an initial first draft and then helped support document reviews. The bank estimated that document-handling and processing times decreased by app…
Business value
Íslandsbanki's legal document-handling and processing times decreased by approximately five to ten times using a Copilot Studio agent, developers increased the speed of software development and delivery with GitHub Copilot, and the bank reached close to 95% monthly active users and about 86% weekly active users across its Copilot rollout.
…gent generated an initial first draft and then helped support document reviews. The bank estimated that document-handling and processing times decreased by approximately five to ten times. Other areas of the bank’s operations have equally been impacted. Employees have…
…lot to create presentations, analyze information, and automate repetitive work. Developers increased the speed of software development and delivery with GitHub Copilot, while its business teams built their own AI-powered workflows and agents. “Whe…
…upport strong security and governance measures in a highly regulated industry. “We managed to secure close to 95% monthly active users and weekly active users are something in the vicinity of 86% currently. That has been a very positive and pleasant result that didn’t happen by acciden…
AI capabilities
Document Intelligence, Agentic AI, Code Generation
…used Copilot Studio to build an AI agent to review and process legal documents. The agent generated an initial first draft and then helped support document reviews. The bank estimated that document-handling and processing times decreased by app…
…lot to create presentations, analyze information, and automate repetitive work. Developers increased the speed of software development and delivery with GitHub Copilot, while its business teams built their own AI-powered workflows and agents. “Whe…
Business functions
Legal & Compliance
…her all the information that we need and start with at least some sort of POV.” One immediate benefit Íslandsbanki experienced happened with its legal services department. The team used Copilot Studio to build an AI agent to review and process legal d…
Technology
Microsoft 365 Copilot, GitHub Copilot, Microsoft Azure, Microsoft Copilot Studio, Microsoft Foundry
…or, Head of AI & Data, Íslandsbanki Discover more details CUSTOMER Íslandsbanki PRODUCTS Microsoft 365 Copilot GitHub Copilot Azure Microsoft Copilot Studio Microsoft Foundry Microsoft 365 Enterprise SERVICES AND SUPPORT ORGANIZATION SIZE 50-999 employee…
Deployment model
cloud, on_premise
…nki already had Microsoft 365 for enterprise licenses for all its employees and a combination of on-premises and Microsoft Azure infrastructure solutions. It had begun using GitHub Copilot a few years earlier, which made adopting Mic…
Deployment options
cloud, On-premise
…nki already had Microsoft 365 for enterprise licenses for all its employees and a combination of on-premises and Microsoft Azure infrastructure solutions. It had begun using GitHub Copilot a few years earlier, which made adopting Mic…
Headline outcome
…gent generated an initial first draft and then helped support document reviews. The bank estimated that document-handling and processing times decreased by approximately five to ten times. Other areas of the bank’s operations have equally been impacted. Employees have…
Use case type
Document processing
…e benefit Íslandsbanki experienced happened with its legal services department. The team used Copilot Studio to build an AI agent to review and process legal documents. The agent generated an initial first draft and then helped support document rev…
