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Title

Slalom builds an Amazon Bedrock assistant to speed ticket responses for a German payment service provider

derived · high
…generative artificial intelligence (AI) for its customers. In a recent project, it used Amazon Bedrock to help a Germany-based payment service provider accelerate ticket responses and boost customer satisfaction. Here, Karen Mindermann, director of data and analytics, talks about the importa…

Description

AWS Partner Slalom implemented a solution based on Amazon Bedrock that gives customer service agents of a Germany-based payment service provider the right information at their fingertips, to accelerate ticket responses and boost customer satisfaction.

derived · high
…owered solutions. See how AWS is helping its European customers innovate » Play We implemented a solution based on Amazon Bedrock. It provides the customer service agents with the right info at their fingertips. Karen Mindermann Director of Data and Analytics, Slalom Get Started Organizatio…

Company

Slalom (client: unnamed German payment service provider)

quote · high
…its focus on the end user helps it deliver truly useful AI use cases. Overview Amazon Web Services (AWS) Partner Slalom is no stranger to finding the perfect applications for generative artificial intelligence (AI)…

Industry

Financial Services

classification · medium
…nce (AI) for its customers. In a recent project, it used Amazon Bedrock to help a Germany-based payment service provider accelerate ticket responses and boost customer satisfaction. Here, Karen Minder…

Solution

Slalom implemented a solution based on Amazon Bedrock that provides the customer service agents of a Germany-based payment service provider with the right information at their fingertips.

derived · high
…owered solutions. See how AWS is helping its European customers innovate » Play We implemented a solution based on Amazon Bedrock. It provides the customer service agents with the right info at their fingertips. Karen Mindermann Director of Data and Analytics, Slalom Get Started Organizatio…

Business value

Slalom used Amazon Bedrock to help the payment service provider accelerate ticket responses and boost customer satisfaction. The page states no figures.

derived · high
…roject, it used Amazon Bedrock to help a Germany-based payment service provider accelerate ticket responses and boost customer satisfaction. Here, Karen Mindermann, director of data and analytics, talks about the import…

AI capabilities

Generative AI

classification · high
…nts Data to Solve Problems Fast Using Amazon Bedrock Global technology business Slalom uses generative artificial intelligence (AI) services like Amazon Bedrock to create solutions that improve customer experiences. An Amazon Web Services (…

Technology

Amazon Bedrock

classification · high
…owered solutions. See how AWS is helping its European customers innovate » Play We implemented a solution based on Amazon Bedrock. It provides the customer service agents with the right info at their fingertips…

Headline outcome

derived · medium
…roject, it used Amazon Bedrock to help a Germany-based payment service provider accelerate ticket responses and boost customer satisfaction. Here, Karen Mindermann, director of data and analytics, talks about the import…
Capture details
Captured
21 Oct 2026, 06:02 UTC
Extractor
fetch-strip@1
Snapshot hash
0a4a2a5ab273bc60a563a41a408b6bd9ecdde5a6c8b38f5edb94ad449de53acf