{"slug":"signal-iduna-rolls-out-gemini-enterprise-to-10-000-employees-cutting-policy-document-search-errors-40","url":"https://findausecase.com/use-cases/signal-iduna-rolls-out-gemini-enterprise-to-10-000-employees-cutting-policy-document-search-errors-40","title":"SIGNAL IDUNA rolls out Gemini Enterprise to 10,000+ employees, cutting policy-document search errors 40%","description":"SIGNAL IDUNA, a major German insurer, deployed Google Cloud's Gemini Enterprise app (internally 'Co SI') to over 10,000 employees and sales partners within six months, reaching 80% weekly active adoption. More than 100 internal AI champions built over 200 custom no-code agents in two weeks, including a message-routing agent that cut error rates by 40%. Co SI Health, built with Google Cloud, BCG and Deloitte using Document AI and Gemini models across 600+ insurance tariffs and thousands of policy documents, lets employees find answers in under 20 seconds and saw weekly usage grow 400% after the Gemini Enterprise rollout.","company":"SIGNAL IDUNA","industry":"Financial Services","country":"Germany","aiCapabilities":["Agentic AI","Document Intelligence","Conversational AI"],"businessFunctions":["Customer Service & Support"],"technology":["Gemini Enterprise","Gemini Enterprise Agent Platform","Document AI","Agent Builder"],"deployment":"Public Cloud","problemStatement":"SIGNAL IDUNA, a major German health insurer, faced rising inquiry volumes, a shortage of skilled talent, and the loss of institutional knowledge as roughly 30% of its workforce nears retirement, while needing to navigate strict regulations like the EU AI Act and the Digital Operational Resilience Act without slowing innovation.","solutionApproach":"SIGNAL IDUNA partnered with Google Cloud to roll out the Gemini Enterprise app (branded internally as Co SI) company-wide to 10,000+ employees and sales partners within six months, giving employees a single hub to use Google-made agents, specialized SIGNAL IDUNA agents, and to build their own no-code custom agents. Over 100 internal AI champions used Agent Builder to create agents such as an intelligent message-routing agent and a language agent for insurance terminology, while the Co SI Health knowledge agent -- built with Google Cloud, BCG, and Deloitte -- uses Document AI to extract and structure over a century of policy documents across 600+ tariffs and Gemini models to reason across that knowledge base.","businessValue":"80% of the workforce became weekly active users of Gemini Enterprise with a +45 Net Promoter Score in the first five months; AI champions built 200+ custom agents in two weeks; the intelligent routing agent cut the customer-message routing error rate by 40%; weekly usage of the Co SI Health knowledge agent rose 400%; and employees can now find answers in thousands of complex policy documents in about 20 seconds.","evidence":{"band":"high"},"sourceUrl":"https://cloud.google.com/customers/signaliduna","dates":{"publishedAt":"2026-09-27T05:49:15.524Z","publishedAtSource":"pipeline","updatedAt":"2026-09-27T05:49:15.524Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/signal-iduna-rolls-out-gemini-enterprise-to-10-000-employees-cutting-policy-document-search-errors-40. Bulk republication requires permission."}