Source proof for SIGNAL IDUNA rolls out Gemini Enterprise to 10,000+ employees, cutting policy-document search errors 40%

SIGNAL IDUNA case study | Google Cloud Page Contents SIGNAL IDUNA: Scaling AI to 10,000+ employees in six months with Gemini Enterprise Get started for free Results on Google Cloud 80% weekly active adoption rate wi…

…o SI Health 20 seconds to find answers in thousands of complex policy documents 40% reduction in error rate when routing customer messages SIGNAL IDUNA empowered its entire workforce to build custom AI agents using Gem…

…six months with Gemini Enterprise Get started for free Results on Google Cloud 80% weekly active adoption rate with a +45 NPS in first five months 200+ custom agents built by internal AI champions in just two weeks 400% increa…

…oogle Cloud 80% weekly active adoption rate with a +45 NPS in first five months 200+ custom agents built by internal AI champions in just two weeks 400% increase in weekly usage of specialized agents like Co SI Health 20 second…

…drive innovation at global scale. Igniting AI transformation from the bottom up SIGNAL IDUNA , one of Germany’s largest health insurance providers, has been a reliable partner for generations, working continuously to provide the services and support needed to create a be…

…s of clients across Europe today, helping them create a better quality of life. Industry: Insurance Location: Germany Products: Gemini Enterprise app , Gemini Enterprise Agent Pla…

…Europe today, helping them create a better quality of life. Industry: Insurance Location: Germany Products: Gemini Enterprise app , Gemini Enterprise Agent Platform , Document A…

…Europe today, helping them create a better quality of life. Industry: Insurance Location: Germany Products: Gemini Enterprise app , Gemini Enterprise Agent Platform , Document A…

…we have to have proper governance in place.” Like many insurance organizations, SIGNAL IDUNA was facing significant operational bottlenecks due to rising inquiry volume, a shortage of skilled talent, and the ongoing loss of valuable institutional knowledge to retirement. At the same time, operating in the highly regulated European insurance market r…

…going loss of valuable institutional knowledge to retirement. At the same time, operating in the highly regulated European insurance market requires SIGNAL IDUNA to navigate stringent data sovereignty laws and strict regulations like the Digital Operational Resilience Act and the EU Artificial Intelligence Act—all without stifling new innovation. The emergence of agentic AI presented an incredible opportunity to fundamentall…

…entic AI framework in a highly regulated industry Partnering with Google Cloud, SIGNAL IDUNA executed a company-wide deployment of the Gemini Enterprise app—known internally as Co SI—to all of its employees and sales partners. “We went from the initial idea, Gemini Enterprise for 10,000 people, to a rollo…

…and showcasing how to effectively integrate AI into their personal workflows. “Thanks to over 100 AI champions, this ignited a true bottom-up movement. They created more than 200 agents with the Agent Builder in two weeks,” Rath reflects. “Trust your own workforce. Stop doing use case workshops with…

We're using Document AI to extract and structure the data, Gemini Enterprise Agent Platform to orchestrate all the data, and we're leveraging Gemini models to reason across the entire knowledge base.

…o a rollout in just six months,” Rath recalls. “The adoption we never expected. 80% of our workforce are weekly active users with a Net Promoter Score (NPS) 45+. It’s phenomenal.” Gemini Enterprise acts as a secure “front door,” giving teams…

…lly analyzes and forwards incoming customer messages to the correct department, reducing the process error rate by 40%. Another notable example is a new language agent, which lowers the barrier for n…

…O, SIGNAL IDUNA With Co SI Health now available through a centralized platform, the number of weekly users has skyrocketed by 400%, transforming a century of internal knowledge and expertise into a shared asset…

…ging Gemini models to reason across the entire knowledge base,” Rath explains. “It helps every employee find the exact right information in under 20 seconds.” We’re using Document AI to extract and structure the data, Gemini Enterprise A…

We're using Document AI to extract and structure the data, Gemini Enterprise Agent Platform to orchestrate all the data

…into their daily workflows to address their biggest pain points. For instance, the app team built an intelligent routing agent that automatically analyzes and forwards incoming customer messages to the correct department, reducing the process error rate by 40%. Another notable example is a new langu…

…ing them create a better quality of life. Industry: Insurance Location: Germany Products: Gemini Enterprise app , Gemini Enterprise Agent Platform , Document AI menu Overview Solutions Products Pricing Resources Docs Support Contact us &#xE…

…lows. “Thanks to over 100 AI champions, this ignited a true bottom-up movement. They created more than 200 agents with the Agent Builder in two weeks,” Rath reflects. “Trust your own workforce. Stop doing use case workshops with…

…IGNAL IDUNA 3:32 Scaling an agentic AI framework in a highly regulated industry Partnering with Google Cloud, SIGNAL IDUNA executed a company-wide deployment of the Gemini Enterprise app—known internally as Co SI—to all of its employees and sales partners. “We went…

…IGNAL IDUNA 3:32 Scaling an agentic AI framework in a highly regulated industry Partnering with Google Cloud, SIGNAL IDUNA executed a company-wide deployment of the Gemini Enterprise app—known internally as Co SI—to all of its employees and sales partners. “We went…

…going loss of valuable institutional knowledge to retirement. At the same time, operating in the highly regulated European insurance market requires SIGNAL IDUNA to navigate stringent data sovereignty laws and strict regulations like the Digital Operational Resilience Act and the EU Artificial Intelligence Act—all without stifling new innovation. The emergence of agentic AI presented an incredible opportunity to fundamentall…

…o SI Health 20 seconds to find answers in thousands of complex policy documents 40% reduction in error rate when routing customer messages SIGNAL IDUNA empowered its entire workforce to build custom AI agents using Gem…

…into their daily workflows to address their biggest pain points. For instance, the app team built an intelligent routing agent that automatically analyzes and forwards incoming customer messages to the correct department, reducing the process error rate by 40%. Another notable example is a new langu…