{"slug":"schneider-electric-fast-tracks-innovation-with-azure-openai-service","url":"https://findausecase.com/use-cases/schneider-electric-fast-tracks-innovation-with-azure-openai-service","title":"Schneider Electric fast-tracks innovation with Azure OpenAI Service","description":"Schneider Electric bases customer-facing AI solutions on Azure OpenAI Service within Microsoft Cloud for Manufacturing. Its EcoStruxure Microgrid Advisor uses Azure OpenAI Service and Azure IoT for dynamic control of facility energy performance, EcoStruxure Resource Advisor Copilot helps customers manage energy usage, and the company is developing a PLC code generation copilot to automate programmable logic controller programming for manufacturing robots and IoT devices.","company":"Schneider Electric","industry":"Manufacturing","country":"France","aiCapabilities":["Generative AI","Conversational AI","Predictive Analytics"],"technology":["Azure OpenAI Service","Azure Machine Learning","Azure IoT","Microsoft Cloud for Manufacturing"],"deployment":"Public Cloud","problemStatement":"Schneider Electric wanted to base its customer-facing AI solutions on a trusted, highly performant technology to accelerate innovation and improve internal efficiency, including automating repetitive PLC (programmable logic controller) programming tasks, helping customer service agents find answers faster, and supporting financial analysts' decision making.","solutionApproach":"Schneider Electric bases its customer-facing AI solutions on Azure OpenAI Service within Microsoft Cloud for Manufacturing. It built EcoStruxure Microgrid Advisor and EcoStruxure Resource Advisor Copilot on Azure OpenAI Service and Azure IoT, is preparing a PLC code generation copilot to automate programmable logic controller programming, and extended Azure OpenAI Service internally through apps like Knowledge Bot for customer service agents and Finance Advisor for financial analysts. The company also collaborates with Microsoft's Industry Solutions Engineering (ISE) organization to co-innovate and co-engineer complex AI solutions.","businessValue":"EcoStruxure Microgrid Advisor enables dynamic control of a facility's energy performance using data from multiple sources. EcoStruxure Resource Advisor Copilot makes it easier for customers to understand and manage their energy usage. Knowledge Bot helps customer service agents find exactly what they need to answer customer queries. The PLC code generation copilot is intended to automate repetitive tasks and provide intelligent code suggestions that will significantly reduce the time and effort required for PLC programming, though this solution is still being prepared for use by engineers.","evidence":{"band":"high"},"sourceUrl":"https://www.microsoft.com/en/customers/story/1745242950134216820-schneider-electric-azure-machine-learning-discrete-manufacturing-en-france","dates":{"publishedAt":"2026-08-20T09:05:48.107Z","publishedAtSource":"pipeline","updatedAt":"2026-08-26T00:52:27.768Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/schneider-electric-fast-tracks-innovation-with-azure-openai-service. Bulk republication requires permission."}