{"slug":"sandvik-revolutionizes-manufacturing-with-microsoft-ai-solutions","url":"https://findausecase.com/use-cases/sandvik-revolutionizes-manufacturing-with-microsoft-ai-solutions","title":"Sandvik Revolutionizes Manufacturing with Microsoft AI Solutions","description":"Sandvik, a Swedish manufacturing technology company, built the Manufacturing Copilot using Azure OpenAI Service and Azure AI Search to give employees and customers natural-language access to decades of product documentation, help files, and audio/video recordings across its CAD/CAM software brands (including Cimatron, GibbsCAM, and SigmaNEST). Rather than building separate solutions per product, Sandvik created a shared service with product-specific Copilots, each trained on brand-specific proprietary knowledge and supporting 19 languages with domain-specific translation algorithms. The tool is used internally in sales, customer support, and training, and was first launched across three CAD/CAM brands with a rollout planned to reach 400,000 users. Sandvik reports an average productivity gain of 20-30% (up to 50% for entirely new problems) and roughly 50% less time to onboard new salespeople.","company":"Sandvik","industry":"Manufacturing","country":"Sweden","aiCapabilities":["Conversational AI","Generative AI"],"businessFunctions":["Sales","Customer Service & Support"],"technology":["Azure OpenAI Service","Azure AI Search","GitHub Copilot"],"deployment":"Public Cloud","problemStatement":"The manufacturing industry is facing a growing skills gap and increased component complexity, requiring a robust solution to streamline information access and support.","evidence":{"band":"high"},"sourceUrl":"https://www.microsoft.com/en/customers/story/22965-sandvik-azure-open-ai-service","dates":{"publishedAt":"2026-09-05T09:05:18.231Z","publishedAtSource":"pipeline","updatedAt":"2026-09-05T09:05:18.231Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/sandvik-revolutionizes-manufacturing-with-microsoft-ai-solutions. Bulk republication requires permission."}