Title
Sandvik Revolutionizes Manufacturing with Microsoft AI Solutions
Sandvik revolutionizes manufacturing with Microsoft AI solutions | Microsoft Customer Stories This is the Trace Id: 05893420eb67d33215e6d31b5b86…
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Company
Sandvik
…an. Discover more about Sandvik on LinkedIn and YouTube . Discover more details CUSTOMER Sandvik PRODUCTS Azure OpenAI Service Azure AI Search GitHub Copilot SERVICES AND SUPPO…
Description
Sandvik, a Swedish manufacturing technology company, built the Manufacturing Copilot using Azure OpenAI Service and Azure AI Search to give employees and customers natural-language access to decades of product documentation, help files, and audio/video recordings across its CAD/CAM software brands (including Cimatron, GibbsCAM, and SigmaNEST). Rather than building separate solutions per product, Sandvik created a shared service with product-specific Copilots, each trained on brand-specific proprietary knowledge and supporting 19 languages with domain-specific translation algorithms. The tool is used internally in sales, customer support, and training, and was first launched across three CAD/CAM brands with a rollout planned to reach 400,000 users. Sandvik reports an average productivity gain of 20-30% (up to 50% for entirely new problems) and roughly 50% less time to onboard new salespeople.
…nufacturing software brands. It develops its products with GitHub Copilot , and has used Azure OpenAI Service and Azure AI Search to create its proprietary Manufacturing Copilot, a tool used by its customers and its sales and customer support teams. Sandvik…
Problem
The manufacturing industry is facing a growing skills gap and increased component complexity, requiring a robust solution to streamline information access and support.
…e details Explore related stories Contact Sales Contact Sales Executive summary The manufacturing industry is facing a growing skills gap and increased component complexity, requiring a robust solution to streamline information access and support. Sandvik created the Manufacturing Copilot, built with Microsoft Azure OpenAI Se…
Implementation approach
Instead of building a separate solution for its different products, Sandvik created a shared service on which the company built product-specific Manufacturing Copilots. Each solution was trained on proprietary knowledge unique to each brand. The tool was first launched in Sandvik's CAD/CAM software Cimatron, GibbsCAM, and SigmaNEST and will soon be accessible for 400,000 users.
…ing Copilot across Sandvik’s CAM software brands required a strategic approach. Instead of building a separate solution for its different products, Sandvik created a shared service on which the company built product-specific Manufacturing Copilots. Each soluti…
Industry
Manufacturing
…E 10,000+ employees COUNTRY/REGION Sweden BUSINESS NEED Artificial Intelligence INDUSTRY Industrials and Manufacturing Share the story Explore related stories /h2> "> Explore related stories Stories…
Technology
Azure OpenAI Service, Azure AI Search, GitHub Copilot
…about Sandvik on LinkedIn and YouTube . Discover more details CUSTOMER Sandvik PRODUCTS Azure OpenAI Service Azure AI Search GitHub Copilot SERVICES AND SUPPORT Microsoft Cloud for Manufacturing ORGANIZATION SIZE 10,000…
Business functions
Sales, Customer Service & Support
…ström, CTO, Sandvik Manufacturing Solutions AI in sales and support Internally, Sandvik employees also use the tool in areas like sales, customer support, and training. “Onboarding a new salesperson now takes about half the time using the Manufact…
AI capabilities
Conversational AI, Generative AI
…With the Manufacturing Copilot, Sandvik employees and its customers can quickly access decades of company knowledge using natural language. The tool was first launched in Sandvik’s CAD/CAM software Cimatron, GibbsCAM ,…
Deployment options
cloud
…ing automation, and a younger workforce with new expectations. To address this, Sandvik is using Microsoft Cloud for Manufacturing across its manufacturing software brands. It develops its products with GitHub Copilot , and has used Azure OpenAI Servi…
Country
Sweden
…D SUPPORT Microsoft Cloud for Manufacturing ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION Sweden BUSINESS NEED Artificial Intelligence INDUSTRY Industrials and Manufacturing Sh…
Capture details
- Captured
- 05 Sept 2026, 08:18 UTC
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- 8e52a4825f17b238561540754f93ef337b1c4686ec9563b0df41c2795c9a59a8