{"slug":"roquette-builds-roqgpt-an-internal-generative-ai-chatbot-on-azure-openai-service","url":"https://findausecase.com/use-cases/roquette-builds-roqgpt-an-internal-generative-ai-chatbot-on-azure-openai-service","title":"Roquette builds RoqGPT, an internal generative AI chatbot, on Azure OpenAI Service","description":"Roquette, a family-owned ingredients group with a 10,000-strong workforce, built RoqGPT on Azure OpenAI Service so employees get a ChatGPT-like tool with prompts and responses kept confidential. Deployed via infrastructure as code, tested with 300 employees then extended worldwide; the page reports over 1,000 users and two to four hours of productivity gained per week.","company":"Roquette","industry":"Manufacturing","country":"France","aiCapabilities":["Generative AI","Conversational AI"],"technology":["Azure OpenAI"],"deployment":"Unknown","problemStatement":"Employees were enthusiastically testing ChatGPT, and Roquette wanted to offer the same technology without compromising the high level of data confidentiality it has to comply with, and without questions being disclosed or used to re-train future models.","solutionApproach":"Roquette built RoqGPT, an in-house generative AI chatbot, on Azure OpenAI Service, where its infrastructure was already based on Azure. It uses only the inference of the models, not their training, and prompts and responses are accessible only to end-users. A platform was developed to simplify access to the large language models, and deployment was carried out in infrastructure-as-code mode.","businessValue":"The number of RoqGPT users has passed 1,000 and millions of tokens are generated daily. The source says two to four hours of productivity have been gained every week since RoqGPT went live, with low value-added tasks relegated to technology.","evidence":{"band":"high"},"sourceUrl":"https://microsoft.com/en/customers/story/1744347882634056119-roquette-azure-openai-service-retailers-en-france","dates":{"publishedAt":"2026-10-16T05:47:11.968Z","publishedAtSource":"pipeline","updatedAt":"2026-10-16T05:47:11.968Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/roquette-builds-roqgpt-an-internal-generative-ai-chatbot-on-azure-openai-service. Bulk republication requires permission."}