Each colour maps a published value to the exact source passage used to support it. Only bounded excerpts are public; administrators can inspect the complete captured source.
Title
Roquette builds RoqGPT, an internal generative AI chatbot, on Azure OpenAI Service
Roquette leverages Azure OpenAI Service in the age of generative AI | Microsoft Customer Stories This is the Trace Id: 7d52fd472b012c71e6bc64ff409a…
…adds Mathieu Klimczak, Lead DevOps in the Data & Advanced Analytics department. The group then decided to develop its own generative AI chatbot: RoqGPT. It had to offer the same conversational applications as ChatGPT, plus several a…
Description
Roquette, a family-owned ingredients group with a 10,000-strong workforce, built RoqGPT on Azure OpenAI Service so employees get a ChatGPT-like tool with prompts and responses kept confidential. Deployed via infrastructure as code, tested with 300 employees then extended worldwide; the page reports over 1,000 users and two to four hours of productivity gained per week.
…e details Explore related stories Contact Sales Contact Sales Executive summary The mission of global family-owned group Roquette is to supply ingredients of natural origin to the pharmaceutical, food, nutrition and cosmetics industries. As a market leader, the company and its 10,000-strong workforce fulfills its mi…
…simplify access to the large language models (LLMs) inherent in generative AI. A few months later, the chatbot was tested with a panel of 300 employees, before being extended to all Group entities worldwide. Rapid and efficient, the deployment was deliberately carried out in infrastruct…
…ositive impact on our teams’ work," notes Mathieu Klimczak. More generally, two to four hours of productivity have been gained every week since RoqGPT went live. Low value-added tasks have been relegated to technology, leaving more room for…
Company
Roquette
…e details Explore related stories Contact Sales Contact Sales Executive summary The mission of global family-owned group Roquette is to supply ingredients of natural origin to the pharmaceutical, food, nutrition and cosmetics industri…
Country
France
…TTE PRODUCTS Azure Operator Call Protection ORGANIZATION SIZE 10,000+ employees COUNTRY France BUSINESS NEED Artificial Intelligence INDUSTRY Retailers Share the story Explor…
Industry
Manufacturing
…ct Sales Executive summary The mission of global family-owned group Roquette is to supply ingredients of natural origin to the pharmaceutical, food, nutrition and cosmetics industries. As a market leader, the company and its 10,000-strong workforce fulfills its m…
Problem
Employees were enthusiastically testing ChatGPT, and Roquette wanted to offer the same technology without compromising the high level of data confidentiality it has to comply with, and without questions being disclosed or used to re-train future models.
…ent to the creation of an in-house chatbot. RoqGPT was born of one observation: employees' unbridled enthusiasm for ChatGPT. "The application quickly caught on with our employees. Within a few months…
…is enthusiasm prompted the company to consider how to integrate this technology without compromising the high level of data confidentiality it has to comply with. "We wanted to avoid at all costs the disclosure or use of the questions as…
…compromising the high level of data confidentiality it has to comply with. "We wanted to avoid at all costs the disclosure or use of the questions asked via this tool to re-train future models,” adds Mathieu Klimczak, Lead DevOps in the Data & Advanced Analytics departmen…
Solution
Roquette built RoqGPT, an in-house generative AI chatbot, on Azure OpenAI Service, where its infrastructure was already based on Azure. It uses only the inference of the models, not their training, and prompts and responses are accessible only to end-users. A platform was developed to simplify access to the large language models, and deployment was carried out in infrastructure-as-code mode.
…Service . This was a godsend for the Group, which seized the opportunity. "Our entire infrastructure was already based on Azure, so it seemed obvious to bank on these technologies once again," says Pierr…
…sustainable development issues into account. "Thanks to Azure's API system, we only use the inference of our AI models, not their training. This enables us to reconcile sustainability, economic challenges and innovatio…
…OpenAI Service resource. This was followed by the creation of a test group, and the development of a platform to simplify access to the large language models (LLMs) inherent in generative AI. A few months later, the chatbot was tested with a pa…
Business value
The number of RoqGPT users has passed 1,000 and millions of tokens are generated daily. The source says two to four hours of productivity have been gained every week since RoqGPT went live, with low value-added tasks relegated to technology.
…g room for productivity, creativity, and people In just a short period of time, the number of users has passed the 1,000 mark, and millions of tokens—"digital assets"—are generated daily by the application. "These fig…
…ositive impact on our teams’ work," notes Mathieu Klimczak. More generally, two to four hours of productivity have been gained every week since RoqGPT went live. Low value-added tasks have been relegated to technology, leaving more room for…
…four hours of productivity have been gained every week since RoqGPT went live. Low value-added tasks have been relegated to technology, leaving more room for people and creativity. "Generative AI is a source of…
AI capabilities
Generative AI, Conversational AI
…tment. The group then decided to develop its own generative AI chatbot: RoqGPT. It had to offer the same conversational applications as ChatGPT, plus several additional functionalities. As for the prompts and responses gene…
Technology
Azure OpenAI
…s and innovation." Implementation through experimentation and acculturation It took Roquette just four hours to access its first Azure OpenAI Service resource. This was followed by the creation of a test group, and the development of a pla…
Implementation approach
It took four hours to access the first Azure OpenAI Service resource, followed by a test group and a platform to simplify access to the models. A few months later the chatbot was tested with a panel of 300 employees before being extended to all Group entities worldwide, deployed as infrastructure as code so it can be reproduced on demand.
…s and innovation." Implementation through experimentation and acculturation It took Roquette just four hours to access its first Azure OpenAI Service resource. This was followed by the creation of a test group, and the development of a pla…
…simplify access to the large language models (LLMs) inherent in generative AI. A few months later, the chatbot was tested with a panel of 300 employees, before being extended to all Group entities worldwide. Rapid and efficient, the deployment was deliberately carried out in infrastruct…
…es, before being extended to all Group entities worldwide. Rapid and efficient, the deployment was deliberately carried out in infrastructure as code ("IaC") mode, in order to create an agile and reproducible technologica…
Onboarding approach
Onboarding is becoming more structured, with seminars, workshops and video tutorials in a self-service approach, to acculturate employees to good security practices and to writing relevant prompts.
…a single command line," emphasizes Pierre-Louis Bescond. At the same time, onboarding is becoming more structured, because while RoqGPT is intuitive to use, "it's important to acculturate e…
…urity practices or developing relevant prompts," analyzes Mathieu Klimczak. Seminars, workshops, video tutorials... Everything is done to ensure that everyone fully embraces the tool, in a …
…re structured, because while RoqGPT is intuitive to use, "it's important to acculturate employees to this technology, whether in terms of good security practices or developing relevant prompts," analyzes Mathieu Klimczak. Seminars, workshops, video tutorials... Everyt…
Headline outcome
…ositive impact on our teams’ work," notes Mathieu Klimczak. More generally, two to four hours of productivity have been gained every week since RoqGPT went live. Low value-added tasks have been relegated to technology, leaving more room for…
Use case type
Conversational assistant
…tment. The group then decided to develop its own generative AI chatbot: RoqGPT. It had to offer the same conversational applications as ChatGPT, plus several additional functionalities. As for the prompts and responses gene…
