{"slug":"poland-s-ministry-of-digital-affairs-launches-a-pllum-powered-virtual-assistant-in-the-mobywatel-app-on-self-managed-llm-infrastructure","url":"https://findausecase.com/use-cases/poland-s-ministry-of-digital-affairs-launches-a-pllum-powered-virtual-assistant-in-the-mobywatel-app-on-self-managed-llm-infrastructure","title":"Poland's Ministry of Digital Affairs launches a PLLuM-powered virtual assistant in the mObywatel app on self-managed LLM infrastructure","description":"The mObywatel virtual assistant is a chatbot powered by the Polish LLM PLLuM inside Poland's national citizen app, answering from sources controlled by the Ministry of Digital Affairs. The LLM infrastructure is self-managed, messages pass through a PII-purging process, and it was used 600,000 times in its first two months.","company":"Ministry of Digital Affairs (Poland)","industry":"Government & Public Sector","country":"Poland","aiCapabilities":["Conversational AI","Generative AI"],"technology":["PLLuM","mObywatel"],"deployment":"Unknown","problemStatement":"Every year many public services are introduced, changed or retired, making it difficult for citizens to keep track of them; the assistant was created to make information about public services more available and to provide a safe, verified alternative to general-purpose chatbots.","solutionApproach":"The virtual assistant is a chatbot powered by the Polish LLM PLLuM, embedded in the mObywatel app, with answers limited to official documentation from sources under the Ministry of Digital Affairs' control. Every message goes through a multi-step process designed to purge personally identifiable information, and the LLM infrastructure is fully self-managed.","businessValue":"The assistant was used 600,000 times in the two months after its introduction. Specific answers received 62% positive votes and 38% negative, while whole conversations were split 44% good or very good and 44% bad or very bad.","evidence":{"band":"high"},"sourceUrl":"https://oecd.ai/en/dashboards/policy-initiatives/virtual-assistant-in-m-obywatel","dates":{"publishedAt":"2026-11-12T05:46:44.096Z","publishedAtSource":"pipeline","updatedAt":"2026-11-12T05:46:44.096Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/poland-s-ministry-of-digital-affairs-launches-a-pllum-powered-virtual-assistant-in-the-mobywatel-app-on-self-managed-llm-infrastructure. Bulk republication requires permission."}