Source proof for Poland's Ministry of Digital Affairs launches a PLLuM-powered virtual assistant in the mObywatel app on self-managed LLM infrastructure

…analyst Added on: 20 Jul 2026 Updated by: OECD analyst Updated on: 20 Jul 2026 The virtual assistant in mObywatel is an AI chatbot, powered by a Polish LLM (PLLuM), available through a national digital citizen app. It was created in order to make information about public services more availabl…

…a multi-step process designed to purge any personally identifiable information. The LLM infrastructure is fully self-managed, to prevent external API providers from accessing the conversation data. The Virtual Assistant has been used 600 000 times in the two months from its in…

…analyst Added on: 20 Jul 2026 Updated by: OECD analyst Updated on: 20 Jul 2026 The virtual assistant in mObywatel is an AI chatbot, powered by a Polish LLM (PLLuM), available through a national digital citizen app. It was created in order to make information about public services more availabl…

…serving. It does not link the conversations to a user preventing any profiling. Every message goes through a multi-step process designed to purge any personally identifiable information. The LLM infrastructure is fully self-managed, to prevent external API providers…

…anaged, to prevent external API providers from accessing the conversation data. The Virtual Assistant has been used 600 000 times in the two months from its introduction. The performance of the assistant is measured in real time, based on the user fe…

…e sometimes outdated and nearly never in a consistent format suitable for LLMs. This has led the Virtual Assistant team to limit the scope of knowledge available to the assistant to the sources under control of the Ministry of Digital Affairs. It is necessary for other initiatives like this to take a frank stock of the da…

…analyst Added on: 20 Jul 2026 Updated by: OECD analyst Updated on: 20 Jul 2026 The virtual assistant in mObywatel is an AI chatbot, powered by a Polish LLM (PLLuM), available through a national digital citizen app. It was created in order to make information about public services more availabl…

…analyst Added on: 20 Jul 2026 Updated by: OECD analyst Updated on: 20 Jul 2026 The virtual assistant in mObywatel is an AI chatbot, powered by a Polish LLM (PLLuM), available through a national digital citizen app. It was created in order to make information about public services more availabl…

…licy initiative Poland Category: AI policy initiatives, programmes and projects Initiative type: AI use cases/projects in the public sector Status: Active Start Year: 2025 Target Sectors: Public sector OECD AI Principle…

…rom reporting an environmental violations, to registering the birth of a child. Every year many services are introduced, changed, or retired, making it difficult for the citizen to keep track of them. The ability to ask questions in natural language makes the services more approa…

…in order to make information about public services more available to citizens. It is meant to combat digital exclusion and provide a safe and verified alternative to general purpose chatbots in the official context. Initiative overview The Virtual Assistant is an attempt to help the citizen nav…

…ation of the knowledge sources and close integration with government databases. The answers it provides are limited to the official documentation – it is also designed not to give opinions or judgement-based advice. This ensu…

…serving. It does not link the conversations to a user preventing any profiling. Every message goes through a multi-step process designed to purge any personally identifiable information. The LLM infrastructure is fully self-managed, to prevent external API providers…

…a multi-step process designed to purge any personally identifiable information. The LLM infrastructure is fully self-managed, to prevent external API providers from accessing the conversation data. The Virtual Assistant has been used 600 000 times in the two months from its in…

…anaged, to prevent external API providers from accessing the conversation data. The Virtual Assistant has been used 600 000 times in the two months from its introduction. The performance of the assistant is measured in real time, based on the user fe…

…veys after a conversation and the ability to up and downvote specific answers). Specific answers receive 62% positive votes and 38% negative, while the whole conversations have an equal split of 44% good or very good and 44% of bad or very bad. The specific rated conversations and messages are then assessed both manually a…

…analyst Added on: 20 Jul 2026 Updated by: OECD analyst Updated on: 20 Jul 2026 The virtual assistant in mObywatel is an AI chatbot, powered by a Polish LLM (PLLuM), available through a national digital citizen app. It was created in order to make information about public services more availabl…

…analyst Added on: 20 Jul 2026 Updated by: OECD analyst Updated on: 20 Jul 2026 The virtual assistant in mObywatel is an AI chatbot, powered by a Polish LLM (PLLuM), available through a national digital citizen app. It was created in order to make information about public services more availabl…

…anaged, to prevent external API providers from accessing the conversation data. The Virtual Assistant has been used 600 000 times in the two months from its introduction. The performance of the assistant is measured in real time, based on the user fe…

…changed, or retired, making it difficult for the citizen to keep track of them. The ability to ask questions in natural language makes the services more approachable, and by extension helps every citizen access everything the modern state has to…