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Title
Parloa's voice-first AI agents transform contact centers at scale
…ng the setup process and enhancing customer interactions. With this automation, a leading teleshopping company is handling 3 million calls a day. Agents can make shopping recommendations to customers, which has increased the…
Description
Parloa, a Berlin-based AI company founded in 2018, built an enterprise-grade AI Agent Management Platform (AMP) on Microsoft Azure (AKS, Cosmos DB, Azure AI Search and Azure OpenAI Service with GPT-4o) that automates voice-first customer interactions across phone, chat and messaging in multiple languages for sectors including insurance, e-commerce, utilities and travel. A leading teleshopping company using the platform handles 3 million calls a day, with AI-driven shopping recommendations increasing shopping cart value by 10%, while call center agents are being upskilled into AI managers overseeing the automated interactions.
…tion across critical sectors like insurance, e-commerce, utilities, and travel. Founded in 2018, the Berlin-based company realized there was a huge need for businesses to provide more personalized, dynamic, and human-like experiences when handling customer inquiries across languages. “An estimated $489 billion (…
…s automation, a leading teleshopping company is handling 3 million calls a day. Agents can make shopping recommendations to customers, which has increased the company’s shopping cart value by 10%. “It’s phone automation that keeps humans in the loop, but where agents are esse…
Company
Parloa
…more about Parloa on LinkedIn , X/Twitter , and YouTube . Discover more details CUSTOMER Parola PRODUCTS Azure OpenAI Service Azure Azure AI Search Azure Cosmos DB Azure HDIns…
Country
Germany
…ubernetes Service (AKS) SERVICES AND SUPPORT ORGANIZATION SIZE 50-999 employees COUNTRY Germany BUSINESS NEED Powerful business apps INDUSTRY IT Services and Business Advisory…
Industry
Technology & Software
…tion across critical sectors like insurance, e-commerce, utilities, and travel. Founded in 2018, the Berlin-based company realized there was a huge need for businesses to provide more personalized, dynamic, and human-like experiences when handling customer inquiries across languages. “An estimated $489 billion (…
Deployment model
Cloud
…” approach, it wanted to create human-like interactions regardless of language. Parloa chose Microsoft Azure for its global scalability, advanced AI capabilities, and support for language models. It also used Azure AI, Azure Kubernetes Services (AKS), Azure Cosmos DB, and Az…
Problem
An estimated $489 billion is spent every year on contact centers, yet the customer experience remains frustrating, and businesses needed a way to deliver personalized, dynamic, human-like support across many languages.
…and human-like experiences when handling customer inquiries across languages. “An estimated $489 billion (USD) is spent every year on contact centers, yet the experience is still frustrating for everyone,” says Maik Hummel, Lead Engineer at Parloa. “We focused on bringing together t…
Solution
Parloa built an enterprise-grade AI Agent Management Platform (AMP) on Microsoft Azure, using Azure Kubernetes Service, Azure Cosmos DB, Azure AI Search and Azure OpenAI Service (including GPT-4o) for speech recognition, text-to-speech and real-time understanding, to automate voice-first customer interactions across phone, chat and messaging apps.
…loud and the best language models available. Maik Hummel, Lead Engineer, Parloa With Azure, Parloa architected a purpose-built tech stack for intelligent applications with Azure Kubernetes Service (AKS) , Azure Cosmos DB , Azure Cognitive Services , Azure AI Search , and Azure OpenAI Service . “Using Azure offerings, especially AKS as our infrastructure layer, was essenti…
Technology
Azure OpenAI Service, Azure Kubernetes Service (AKS), Azure Cosmos DB, Azure AI Search
…loud and the best language models available. Maik Hummel, Lead Engineer, Parloa With Azure, Parloa architected a purpose-built tech stack for intelligent applications with Azure Kubernetes Service (AKS) , Azure Cosmos DB , Azure Cognitive Services , Azure AI Search , and Azure OpenAI Service . “Using Azure offerings, especially AKS as our infrastructure layer, was essenti…
Use case type
Conversational assistant
…Customers are seeing increased sales and customer satisfaction. READ THE STORY With its “voice-first” approach, Parloa has quickly become a leader in AI-powered customer service automation across critical sectors like insurance, e-commerce, utilities, and travel. Foun…
Headline outcome
…s automation, a leading teleshopping company is handling 3 million calls a day. Agents can make shopping recommendations to customers, which has increased the company’s shopping cart value by 10%. “It’s phone automation that keeps humans in the loop, but where agents are esse…
Business value
A leading teleshopping company using the platform handles 3 million calls a day, and AI-driven shopping recommendations increased the company's shopping cart value by 10%, while call center agents are being upskilled into AI managers overseeing automated interactions.
…ng the setup process and enhancing customer interactions. With this automation, a leading teleshopping company is handling 3 million calls a day. Agents can make shopping recommendations to customers, which has increased the…
…t value by 10%. “It’s phone automation that keeps humans in the loop, but where agents are essentially promoted to AI managers,” Hummel explains. “The goal isn’t to replicate human beings,” says Waldenmaier…
AI capabilities
Conversational AI
…Customers are seeing increased sales and customer satisfaction. READ THE STORY With its “voice-first” approach, Parloa has quickly become a leader in AI-powered customer service automation across critical sectors like insurance, e-commerce, utilities, and travel. Foun…
Deployment options
cloud
…” approach, it wanted to create human-like interactions regardless of language. Parloa chose Microsoft Azure for its global scalability, advanced AI capabilities, and support for language models. It also used Azure AI, Azure Kubernetes Services (AKS), Azure Cosmos DB, and Az…
