Source proof for PA Consulting trials Copilot for Microsoft 365 and Copilot for Sales as 'customer zero' with 300 early-access users

…s no surprise that its attention is now on AI. In collaboration with Microsoft, PA is treating itself as “customer zero” for Copilot, aiming to understand how the technology can benefit businesses and drive tangi…

…ience.” Early Copilot usage could save 300 employees 45,000+ hours annually PA’s journey began in September 2023 when 300 people were given access to Copilot in Microsoft 365 and Copilot for Sales as part of Microsoft’s Early Access Program. Users quickly reported considerable time-savings—an average of three hours each…

…ience.” Early Copilot usage could save 300 employees 45,000+ hours annually PA’s journey began in September 2023 when 300 people were given access to Copilot in Microsoft 365 and Copilot for Sales as part of Microsoft’s Early Access Program. Users quickly reported considerable time-savings—an average of three hours each…

…n and of itself—it’s what people do with the time that matters.” He continues, “From our early trials, we found we could save over 45,000 hours per year across a cohort of 300 people. Initially, people used the time-savings as they saw fit. But in the next phase,…

…uld be repurposed, shifting our focus to more explicit use cases and benefits.” The business zeroed in on five priority use cases for Sales, using Copilot for Sales and Dynamics 365 Sales . PA’s Copilot investment came hot on the heels of a transformation initiative…

…,” Dean says. Unlocking Copilot potential across all levels of the organization The five use cases are being tested extensively to ensure their robustness, before being expanded more widely across PA later this year. “The people that will most benefit are often our most time-poor—meaning bugs or…

…pact for clients, and maximize the strategic value they provide. READ THE STORY Over its 80-plus-year history, PA Consulting (PA) has been at the forefront of ingenuity, helping its clients find new ways to apply innovative thinking and breakthroug…

…osoft Copilot for Microsoft 365 Outlook ORGANIZATION SIZE 1,000-9,999 employees COUNTRY United Kingdom BUSINESS NEED Customer experience Scaled operations Powerful business apps Arti…

…mer experience Scaled operations Powerful business apps Artificial Intelligence INDUSTRY Professional and Business Services Share the story Explore related stories /h2> "> Explore related stories Stories…

…s no surprise that its attention is now on AI. In collaboration with Microsoft, PA is treating itself as “customer zero” for Copilot, aiming to understand how the technology can benefit businesses and drive tangible returns. “We’re exploring how we can best use Copilot in Microsoft 365, Copilot for Sale…

…ents, based on PA’s capabilities, previous win rates, and client relationships. Before Copilot, it could take hours to consolidate information from proposal documents and previous submissions to inform a decision on whether PA would proceed. That same activity could soon be completed in 30 seconds—and in a more streamli…

…uld be repurposed, shifting our focus to more explicit use cases and benefits.” The business zeroed in on five priority use cases for Sales, using Copilot for Sales and Dynamics 365 Sales . PA’s Copilot investment came hot on the heels of a transformation initiative…

…ely impact their willingness to engage with Copilot altogether,” Dean explains. One use case provides a pre-qualification to requests for proposals from clients, based on PA’s capabilities, previous win rates, and client relationships. Before Copilot, it could take hours to consolidate information from proposal do…

…harePoint sites, so we can better assist clients when they come to us in need?’ We realized we could give Copilot just one prompt, and using our Dynamics 365 CRM system, it would quickly compile information, enabling us to have even more productive, informed client conversations,” Dean…

…icrosoft 365 and Copilot for Sales as part of Microsoft’s Early Access Program. Users quickly reported considerable time-savings—an average of three hours each week—including through Copilot-supported note taking, meeting summarization, and agenda drafting. Initially, 40% of Copilot usage was focused on Microsoft Teams , which highligh…

…n and of itself—it’s what people do with the time that matters.” He continues, “From our early trials, we found we could save over 45,000 hours per year across a cohort of 300 people. Initially, people used the time-savings as they saw fit. But in the next phase,…

…across other Copilot apps, including within Dynamics 365. However, Dean notes: “Time saved is not a benefit in and of itself—it’s what people do with the time that matters.” He continues, “From our early trials, we found we could save over 45,000 hours…

…d to ensure the technology triggers the right behaviors that demonstrate a ROI. We cannot be confident in any benefits case until we’re confident the user need has been met and user adoption fully embedded,” Dean says, while outlining PA’s plans for a summer of extensive engagement to…

…ents and previous submissions to inform a decision on whether PA would proceed. That same activity could soon be completed in 30 seconds—and in a more streamlined, efficient way. As Copilot evolves, PA expects its us…

…considerable time-savings—an average of three hours each week—including through Copilot-supported note taking, meeting summarization, and agenda drafting. Initially, 40% of Copilot usage was focused on Microsoft Teams , which highlig…

…Change Expert, PA Consulting Discover more details CUSTOMER PA Consulting Group PRODUCTS Microsoft Copilot for Sales LinkedIn Sales Navigator Microsoft Teams Dynamics 365 Sales Microsoft Copilot for Microsoft 365 Outlook ORGANIZATION SIZE 1,000-9,999 employees COUNTRY United Kingdom BUSINESS NEED Cu…

…ience.” Early Copilot usage could save 300 employees 45,000+ hours annually PA’s journey began in September 2023 when 300 people were given access to Copilot in Microsoft 365 and Copilot for Sales as part of Microsoft’s Early Access Program. Users quickly reported considerable time-savings—an average of three hours each…

…,” Dean says. Unlocking Copilot potential across all levels of the organization The five use cases are being tested extensively to ensure their robustness, before being expanded more widely across PA later this year. “The people that will most benefit are often our most time-poor—meaning bugs or…

…ople need to be motivated and empowered to engage with the tools.” To this end, PA is providing training on AI to its entire global workforce. Dean says, “The feedback has been really positive. We’ve used internal surveys…

…its entire global workforce. Dean says, “The feedback has been really positive. We’ve used internal surveys and community sessions to gauge people’s attitudes to Copilot and its impact on their work. It’s also been great to participate in the Microsoft Research program, to see h…

…icrosoft 365 and Copilot for Sales as part of Microsoft’s Early Access Program. Users quickly reported considerable time-savings—an average of three hours each week—including through Copilot-supported note taking, meeting summarization, and agenda drafting. Initially, 40% of Copilot usage was focused on Microsoft Teams , which highligh…

…harePoint sites, so we can better assist clients when they come to us in need?’ We realized we could give Copilot just one prompt, and using our Dynamics 365 CRM system, it would quickly compile information, enabling us to have even more productive, informed client conversations,” Dean…