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Title
Oriserve's generative AI voice bots cut cost to serve 50% and lift a telecom client's customer retention 75%
…l generative AI bots and agent solutions tailored to enterprise needs. Benefits lower cost to serve generative AI applications 50% fewer word errors than the industry standard 60% annual business growth from ge…
Description
Oriserve, an India-based generative AI customer engagement startup, built multilingual AI agents and conversation analytics on Amazon Bedrock supporting more than 120 languages and dialects. Using large language models including Claude 3.5 and Llama 3-70B, Oriserve reduced its cost to serve by 50% and cut LLM fine-tuning time from weeks to days, while its voice bot achieved 90% automatic speech recognition accuracy with 60% fewer word errors than industry standards. Indian telecom provider Vi used Oriserve's generative AI agents to immediately engage customers during the narrow window after a number-port request is created, increasing customer retention rates by 75%; other customers included an education technology company that tripled qualified leads and a global retail brand that saw a 10% revenue boost.
…ance customer experiences and drive sales across the entire customer lifecycle. Designed for a global audience, the agents support more than 120 languages and regional dialects. Anurag Jain, CTO and co-founder at Oriserve, explains, “We envisage brands cont…
Company
Oriserve
…e AI bots 50% speech recognition accuracy across multiple dialects 90% Overview India-based Oriserve specializes in enterprise-grade generative AI agents and conversation analytics that enhance customer experiences across voice, chat, and email. Seeking a cloud provider to support its rapid go-to-market strategy, Oriserve s…
Country
India
…e AI bots 50% speech recognition accuracy across multiple dialects 90% Overview India-based Oriserve specializes in enterprise-grade generative AI agents and conversation analytics that enhance customer experiences across voice, chat, and email. Seeking a clou…
Industry
Technology & Software
…riven Oriserve's 50 percent annual growth rate. About Oriserve Founded in 2017, Oriserve is developing generative AI-based solutions to help brands enhance customer engagement. By engaging with customers to a high standard across multiple languages and dia…
Problem
As a bootstrapped startup, Oriserve needed to avoid the higher costs of on-premises infrastructure while ensuring compliance across closely regulated industries like BFSI, real estate, telecommunications, education, and travel, and needed a cloud provider that could optimize generative AI application development and deliver the scalability and reliability required for rapid go-to-market.
…dustries,” says Maaz Ansari, chief business officer and co-founder at Oriserve. As a bootstrapped startup, Oriserve planned to launch its platform and agents on the cloud to avoid the higher costs of on-premises infrastructure. The company sought a cloud provider capable of optimizing generative AI applica…
Solution
Oriserve used Amazon Bedrock to build text and email bots on large language models such as Anthropic Claude 3.5, Meta Llama 3-70B, and Amazon Titan Text Embeddings, deployed as microservices on Amazon EC2 Auto Scaling instances managed with Amazon Elastic Kubernetes Service, and developed custom voice models with automatic speech recognition.
…ported our development efforts and ensured our solutions were fully optimized.” Using Amazon Bedrock, Oriserve can build text and email bots on large language models (LLMs) such as Anthropic Claude 3.5, Meta Llama 3-70B, and Amazon Titan Text Embeddings. The company deploys these applications on Amazon Elastic Compute Cloud Auto Sca…
Business value
Oriserve reduced its cost to serve by 50% and cut LLM fine-tuning time from weeks to days using Amazon Bedrock's managed services; its voice bot achieved 90% accuracy across dialects with 60% fewer word errors than the industry average, and its generative AI bots for telecom client Vi increased customer retention rates by 75%, contributing to Oriserve's 50% annual revenue growth.
…teracts with customers, identifies pain points, and offers tailored solutions. “Using our AWS-based generative AI chatbot solution, Vi increased customer retention rates by 75 percent,” says Ansari. “Our solution enhanced Vi’s customer lifetime value and provided…
AI capabilities
Conversational AI, Large Language Models, Speech & Audio AI, Generative AI
…s to serve by 50 percent and cutting model fine-tuning time from weeks to days. Using the latest-generation large language models, its voice bot with automatic voice recognition achieved 90 percent accuracy, with 60 percent fewer word errors compared to industry standards. This success…
Technology
Amazon Bedrock, Amazon Titan, Amazon EC2 Auto Scaling, Amazon Elastic Kubernetes Service
…ed our solutions were fully optimized. Anurag Jain CTO and Co-founder, Oriserve AWS Services Used Amazon Bedrock Amazon Bedrock is a fully managed service that offers a choice of high-performi…
Headline outcome
…l generative AI bots and agent solutions tailored to enterprise needs. Benefits lower cost to serve generative AI applications 50% fewer word errors than the industry standard 60% annual business growth from ge…
Use case type
Conversational assistant
…% speech recognition accuracy across multiple dialects 90% Overview India-based Oriserve specializes in enterprise-grade generative AI agents and conversation analytics that enhance customer experiences across voice, chat, and email. Seeking a cloud provider to support its rapid go-to-market strategy, Oriserve…
