{"slug":"orange-france-runs-generative-ai-use-cases-on-azure-openai-service-and-github-copilot-cutting-fiber-ticket-analysis-from-20-minutes-to-under-3","url":"https://findausecase.com/use-cases/orange-france-runs-generative-ai-use-cases-on-azure-openai-service-and-github-copilot-cutting-fiber-ticket-analysis-from-20-minutes-to-under-3","title":"Orange France runs generative AI use cases on Azure OpenAI Service and GitHub Copilot, cutting fiber ticket analysis from 20 minutes to under 3","description":"Orange France set up a dedicated generative AI program using Microsoft Azure OpenAI Service, with data hosted in Europe, and GitHub Copilot for 200 developers. More than forty use cases are in development and around ten have been implemented within business teams, including rewriting more than 30,000 customer FAQ answers, generating product sheets for Orange boutiques, a marketing research search engine, and synthesizing fiber after-sales intervention tickets, which reduces analysis time from 20 minutes to less than 3 minutes.","company":"Orange France","industry":"Telecommunications","country":"France","aiCapabilities":["Generative AI","Conversational AI"],"businessFunctions":["Customer Service & Support","Marketing"],"technology":["Azure OpenAI","GitHub Copilot"],"deployment":"Unknown","problemStatement":"Orange France wanted to apply generative AI to improve customer service and make employees' work easier across lines of business such as customer service, marketing, communications and network operations, while keeping data protection and digital sovereignty in view.","solutionApproach":"Orange France created a dedicated generative AI program with a multi-disciplinary team of technical, legal, security, ethics and business profiles, and chose Microsoft Azure OpenAI Service for its ease of use in a secure environment in Europe, with GitHub Copilot also part of the experiment. Use cases include a tool that rewrites online FAQ content in a warmer tone, product sheet generation for Orange boutiques, a search engine for marketing research that cites its sources, and synthesis of fiber after-sales intervention tickets for complex cases.","businessValue":"The synthesis of fiber after-sales intervention tickets for complex cases lets teams reduce their analysis time from 20 minutes to less than 3 minutes. The FAQ rewriting tool lets teams adapt more than 30,000 questions and answers, with each new form completed in just a few minutes, and the marketing search engine provides summaries in seconds. About ten of more than forty use cases are implemented.","evidence":{"band":"high"},"sourceUrl":"https://www.microsoft.com/en/customers/story/1774095788906881160-orange-azure-openai-service-telecommunications-en-france","dates":{"publishedAt":"2026-10-11T05:46:57.950Z","publishedAtSource":"pipeline","updatedAt":"2026-10-11T05:46:57.950Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/orange-france-runs-generative-ai-use-cases-on-azure-openai-service-and-github-copilot-cutting-fiber-ticket-analysis-from-20-minutes-to-under-3. Bulk republication requires permission."}