Source proof for Orange France runs generative AI use cases on Azure OpenAI Service and GitHub Copilot, cutting fiber ticket analysis from 20 minutes to under 3

…nthesis of intervention tickets in Fiber After-Sales Service for complex cases, allowing teams to reduce their analysis time from 20 minutes to less than 3 minutes! Far from supplanting humans, these innovations boosted by generative AI support…

…ase of use in a secure environment in Europe ", explains Raphael Mombellet. GitHub Copilot , the AI-based code completion assistant for developers, is also part of the experiment. Examples of real-world applications, from marketing to field intervention To da…

…ment. Examples of real-world applications, from marketing to field intervention To date, more than forty use cases are in the development phase, and around ten have already been implemented within business teams. From knowledge bots to virtual assistants, generative AI is infused into all th…

…to the sources for more detailed information and double-checking if necessary. Thanks to GitHub Copilot, 200 developers have also seen their day-to-day tasks evolve, with code assistance facilitating and accelerating the development of lines of…

…8 million customers, including individuals, professionals, and large companies. Orange France, the entity of the group in France, has initiated an in-depth exploration of Artificial Intelligence (AI) for thre…

…nge PRODUCTS Azure AI Studio GitHub Copilot ORGANIZATION SIZE 10,000+ employees COUNTRY France BUSINESS NEED Artificial Intelligence INDUSTRY Telecommunications Share the sto…

…ION SIZE 10,000+ employees COUNTRY France BUSINESS NEED Artificial Intelligence INDUSTRY Telecommunications Share the story Explore related stories /h2> "> Explore related stories Stories…

…r Department Director at Orange France, agrees, seeing this technology as " a promising vector for improving customer service and making employees' work easier ". Here's a look at the approach to AI and generative AI taken by one of th…

…y to accelerate implementation, embrace a holistic understanding of the issues, including those touching on digital sovereignty. " It was paramount to initially demonstrate their immense potential and th…

…ed Analysis, as well as Director of the Generative AI Program at Orange France, a multi-disciplinary team was formed, comprising technical and legal profiles, as well as experts in security, ethics and various business fields. Their objective? To ensure an exhaustive understanding of needs, develop concr…

…to test their relevance and buy-in. To identify and develop these applications, the choice fell on Microsoft Azure OpenAI Service , " renowned for its ease of use in a secure environment in Europe ", e…

…generative AI have also seen the light of day since the launch of this program. The first of these generates product sheets for Orange boutiques, speeding up the work of marketing managers, who can now rely on AI to carry ou…

…nthesis of intervention tickets in Fiber After-Sales Service for complex cases, allowing teams to reduce their analysis time from 20 minutes to less than 3 minutes! Far from supplanting humans, these innovations boosted by generative AI support…

…ment. Examples of real-world applications, from marketing to field intervention To date, more than forty use cases are in the development phase, and around ten have already been implemented within business teams. From knowledge bots to virtual assistants, generative AI is infused into all th…

…of their daily lives - a key factor in encouraging adoption within teams. " We provide a lot of support to our employees in terms of adoption. Within a few months, we can put the developed use case in their hands. We reassure them and do a lot of co-construction and prompt engineering with th…

…importance of ethics and responsibility, intrinsic to Orange's identity. " Dedicated training and specific governance have been introduced, and the company is actively involved in the Positive AI initiative, which aims…

…ment phase, and around ten have already been implemented within business teams. From knowledge bots to virtual assistants, generative AI is infused into all the businesses it enhances. For departments in charge of customer relations, a tool has been developed to r…

…ng and developing practical use cases in various lines of the Group's business, such as customer service, marketing, communications and network operations. All this in less than six months. Brice Miranda emphasizes that the ambition o…

…to test their relevance and buy-in. To identify and develop these applications, the choice fell on Microsoft Azure OpenAI Service , " renowned for its ease of use in a secure environment in Europe ", e…

…ase of use in a secure environment in Europe ", explains Raphael Mombellet. GitHub Copilot , the AI-based code completion assistant for developers, is also part of the experiment. Examples of real-world applications, from mark…

…nthesis of intervention tickets in Fiber After-Sales Service for complex cases, allowing teams to reduce their analysis time from 20 minutes to less than 3 minutes! Far from supplanting humans, these innovations boosted by generative AI support…

…ll the businesses it enhances. For departments in charge of customer relations, a tool has been developed to rewrite the content of online Frequently Asked Questions (FAQs) for customers. It enables them to adapt the more than 30,000 questions/answers to the brand's…