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Title
Optimizing global journeys through secure data connectivity
…Demo Login Contact Us Try Databricks Customer Stories / Amadeus CUSTOMER STORY Optimizing global journeys through secure data connectivity 60,000+ virtual machines run daily on Databricks 20,000+ clusters run daily on…
Description
Amadeus, which serves more than 400 airlines and over 1 million hotels across 190+ countries, built a Data Mesh on the Databricks Data + AI Platform on Azure with Delta Lake, Delta Sharing and Unity Catalog to process over 10 petabytes of travel data and predict traveler behavior for personalized experiences and dynamic pricing. Amadeus now runs over 100 use cases in production with 950 internal users operating over 20,000 clusters and 60,000 virtual machines daily.
…clusters run daily on Databricks 100+ use cases currently running on Databricks Operating in over 190 countries, Amadeus provides cutting-edge solutions to the travel industry, including services for more than 400 airlines and over 1 million hotels. To efficiently handle the high volumes of data from various platforms and optim…
…tform, Amadeus has further improved their efficiency in handling complex tasks. The company now manages 100 use cases in production, with 950 internal users operating over 20,000 clusters and 60,000 virtual machines each day, allowing Amadeus to better manage their demanding workload. Amadeus has implemented three primary ETL processing pipelines to handle most t…
Company
Amadeus
…clusters run daily on Databricks 100+ use cases currently running on Databricks Operating in over 190 countries, Amadeus provides cutting-edge solutions to the travel industry, including services for more than 400 airlines and over 1 million hotels. To efficiently handle the high volumes of data from various platforms and optim…
Industry
Travel & Hospitality
…driving further investment and use of this technology.” Share this post Details Industry : Travel and Hospitality Use Case : Data Science , Data Warehousing , Data Engineering Cloud : Azure Pro…
Problem
Following several acquisitions, Amadeus found themself dealing with various systems and tools, leading to possible data silos and potentially redundant analyses as well as inaccuracies and data duplication. Different user profiles required different tools, which increased complexity and required more resources.
…lities without compromising their strict focus on data security and governance. Following several acquisitions, Amadeus found themself dealing with various systems and tools, leading to possible data silos and potentially redundant analyses as well as inaccuracies and data duplication. Alessio Annuzzi, Principal Engineer at Amadeus, highlighted the challenge: “We…
Solution
By leveraging the Databricks Data + AI Platform to create a Data Mesh, Amadeus can seamlessly integrate diverse data sources to predict, plan and deliver exceptional and tailored travel experiences at scale. Amadeus analyzes customer market trends to forecast future demand, tracking how prospects move from searching to booking, and by examining factors like travel timing and delays between journey touchpoints, helps predict traveler engagement at each stage.
…ernal teams and customers to benefit from more personalized travel experiences. By leveraging the Databricks Data + AI Platform to create a Data Mesh, Amadeus can seamlessly integrate diverse data sources to predict, plan and deliver exceptional and tailored travel experiences at scale. On-premises systems create maintenance complexity at scale Amadeus technology p…
…on demand, market rates and the need to balance prices with traveler interest. Amadeus also analyzes customer market trends to forecast future demand, tracking how prospects move from searching to booking flights, hotels, rental cars and activities. By examining factors like travel timing and delays between journey touchpoints,…
…By examining factors like travel timing and delays between journey touchpoints, Amadeus helps predict traveler engagement at each stage, all while ensuring that data and insights meet the highest security standards. This approach allows for personalized messaging during peak search and purchase…
Business value
The company now manages 100 use cases in production, with 950 internal users operating over 20,000 clusters and 60,000 virtual machines each day. Using dynamic pricing, forecasting and personalization, airlines can adjust ticket prices based on demand and market rates, and this approach allows for personalized messaging during peak search and purchase periods, boosting both customer satisfaction and revenue potential.
…tform, Amadeus has further improved their efficiency in handling complex tasks. The company now manages 100 use cases in production, with 950 internal users operating over 20,000 clusters and 60,000 virtual machines each day, allowing Amadeus to better manage their demanding workload. Amadeus has implemented three primary ETL processing pipelines to handle most t…
…plane with passengers who will generate the highest revenue,” Singer explained. By using dynamic pricing, forecasting and personalization, airlines can adjust ticket prices based on demand, market rates and the need to balance prices with traveler interest. Amadeus also analyzes customer market trends to forecast future demand, trackin…
…all while ensuring that data and insights meet the highest security standards. This approach allows for personalized messaging during peak search and purchase periods, boosting both customer satisfaction and revenue potential. Using Databricks has led to faster data processing and increased platform effic…
AI capabilities
Predictive Analytics, Recommendation & Personalization
…on demand, market rates and the need to balance prices with traveler interest. Amadeus also analyzes customer market trends to forecast future demand, tracking how prospects move from searching to booking flights, hotels, rental…
…all while ensuring that data and insights meet the highest security standards. This approach allows for personalized messaging during peak search and purchase periods, boosting both customer satisfaction and revenue potential. Using Databricks ha…
Technology
Databricks SQL, Delta Lake, Delta Sharing, Unity Catalog
…ity Use Case : Data Science , Data Warehousing , Data Engineering Cloud : Azure Product : Databricks SQL , Delta Lake , Delta Sharing , Unity Catalog Ready to get started? Try Databricks for free Learn more about our product Talk…
Deployment model
Azure
…l and Hospitality Use Case : Data Science , Data Warehousing , Data Engineering Cloud : Azure Product : Databricks SQL , Delta Lake , Delta Sharing , Unity Catalog Ready to…
Deployment options
cloud
…l and Hospitality Use Case : Data Science , Data Warehousing , Data Engineering Cloud : Azure Product : Databricks SQL , Delta Lake , Delta Sharing , Unity Catalog Ready to…
Headline outcome
…on demand, market rates and the need to balance prices with traveler interest. Amadeus also analyzes customer market trends to forecast future demand, tracking how prospects move from searching to booking flights, hotels, rental cars and activities. By examining factors like travel timing and delays between journey touchpoints,…
Use case type
Predictive operations
…on demand, market rates and the need to balance prices with traveler interest. Amadeus also analyzes customer market trends to forecast future demand, tracking how prospects move from searching to booking flights, hotels, rental…
