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Title

OMV drives eco-innovation in the energy sector with a RAG chatbot on Databricks

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Driving eco-innovation in the energy sector for a cleaner future | Databricks Skip to main content Login Why Databricks Discover For App Develop…

Description

Vienna-based energy company OMV built a RAG chatbot on Databricks Agent Bricks Custom Agents to help staff navigate over 100,000 pages of product certifications and EU regulatory data, cutting document/web search time by up to 20% and reducing vector search costs by up to 25x.

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…ing AI Search endpoints, Model Serving endpoints and data ingestion pipelines.” OMV developed a retrieval augmented generation (RAG) chatbot using the Agent Bricks Custom Agents. Depending on the number of users and system demand, OMV primarily utilized eith…
…can easily manage 100,000 pages of regulatory documents, in multiple languages. Databricks tools have helped OMV cut document and web search times by 20% and reduce the time to incrementally add more documents. Additionally, OMV experienced a 20–25x reduction in cost for their vector searc…
…s by 20% and reduce the time to incrementally add more documents. Additionally, OMV experienced a 20–25x reduction in cost for their vector search tools. In addition to improving OMV’s operational efficiency, Databricks has helped OM…

Company

OMV

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…g regulatory information Up to 25x Reduction in overall employee training costs Headquartered in Vienna, OMV is on a transformative journey to become an integrated sustainable chemicals, fuels and energy company with a strong emphasis on circular economy solutions. Central to this mission is sustainable product development, which aims to minim…

Country

Austria

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…g regulatory information Up to 25x Reduction in overall employee training costs Headquartered in Vienna, OMV is on a transformative journey to become an integrated sustainable chemicals, fuels and energy company with a strong emphasis on circular economy solutions. Central to this mission is sustainable product development, which aims to minim…

Industry

Energy

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…beneficial for our team and the entire business unit.” Share this post Details Industry : Energy , Industrials Use Case : Artificial Intelligence Product : Agent Bricks , Unity Catalog Ready…

Problem

OMV's business wanted faster access to knowledge and a smoother way to synthesize huge amounts of text and tabular data related to EU rules and regulations, but its existing data infrastructure was inadequate for the required processing, and initial generative AI experiments fell short given a poor efficiency-to-cost ratio and high costs from overusing vector search units.

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…nability initiatives. Harisyam Manda, Senior Data Scientist at OMV, explained, “Our business wanted faster access to knowledge and a smoother way to synthesize huge amounts of text and tabular data related to rules and regulations from the EU — that was our initial problem statement.” Compounding these data discoverability challenges, OMV struggled to build effi…
…team in gaining access to the latest EU regulations and product certifications, the team was hampered by a poor efficiency-to-cost ratio. These constraints, paired with the high costs of overusing vector search units…

Solution

OMV developed a retrieval-augmented generation (RAG) chatbot using Databricks Agent Bricks Custom Agents, powered primarily by GPT-3.5 or GPT-4, with a batch ingestion pipeline using BAAI's BGE M3 model for multilingual embeddings to index 100,000 pages of regulatory and internal documents, Databricks Model Serving endpoints for deployment, and Unity Catalog to manage access control so only authorized users could reach specific documents.

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…to process vast amounts of data and integrate Databricks tools like AI Search. OMV’s batch ingestion pipeline now utilized BAAI’s BGE M3 model for multilingual embeddings, ensuring that the data processing could handle the complexities of multiple la…
…ing AI Search endpoints, Model Serving endpoints and data ingestion pipelines.” OMV developed a retrieval augmented generation (RAG) chatbot using the Agent Bricks Custom Agents. Depending on the number of users and system demand, OMV primarily utilized eith…
…their new objectives. To further optimize data workflows and maintain security, OMV used Unity Catalog to manage access control and data security. This tool was particularly important for the new internal tools, like the agent…

Business value

Databricks tools helped OMV cut document and web search times by 20% and reduce the time to incrementally add more documents, while OMV experienced a 20–25x reduction in cost for its vector search tools, giving decision-makers faster, more accurate access to critical information.

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…can easily manage 100,000 pages of regulatory documents, in multiple languages. Databricks tools have helped OMV cut document and web search times by 20% and reduce the time to incrementally add more documents. Additionally, OMV experienced a 20–25x reduction in cost for their vector searc…
…s by 20% and reduce the time to incrementally add more documents. Additionally, OMV experienced a 20–25x reduction in cost for their vector search tools. In addition to improving OMV’s operational efficiency, Databricks has helped OM…

AI capabilities

Retrieval-Augmented Generation, Generative AI, Natural Language Processing

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…ing AI Search endpoints, Model Serving endpoints and data ingestion pipelines.” OMV developed a retrieval augmented generation (RAG) chatbot using the Agent Bricks Custom Agents. Depending on the number of users and system demand, OMV primarily utilized eith…

Technology

Agent Bricks, Unity Catalog

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…post Details Industry : Energy , Industrials Use Case : Artificial Intelligence Product : Agent Bricks , Unity Catalog Ready to get started? Try Databricks for free Learn more about our product Talk…

Deployment model

cloud

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…dexing 100,000 pages of regulatory and internal documents. Harisyam confirmed, “Databricks significantly facilitated the development of our generative AI solutions by providing AI Search endpoints, Model Serving endpoints and data ingestion pipelines.” OMV developed a retrieval augmented generation (RAG) chatbot using the Agent B…

Deployment options

cloud

classification · medium
…dexing 100,000 pages of regulatory and internal documents. Harisyam confirmed, “Databricks significantly facilitated the development of our generative AI solutions by providing AI Search endpoints, Model Serving endpoints and data ingestion pipelines.” OMV developed a retrieval augmented generation (RAG) chatbot using the Agent B…

Headline outcome

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…CUSTOMER STORY Driving eco-innovation in the energy sector for a cleaner future Up to 20% Reduction in time to get the latest product information and corresponding regulatory information Up to 25x Reduction in overall employee training costs Headquartered in Vienna,…

Use case type

Knowledge search

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…nd management of scalable, secure and production-ready machine learning models. The RAG agent was also equipped with tools to minimize manual web searches and streamline the search for new regulatory information. Integrating various open source AI models into their operational workflows was…
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Captured
09 Sept 2026, 06:05 UTC
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fetch-strip@1
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00da8642c59000efddca5bc664d902fad531670c8b0183372680d8e5eaf6bd6f