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Title
NTT DATA Transforms Its Enterprise with Agentic AI in Microsoft Fabric, Azure AI Foundry
NTT DATA Transforms Its Enterprise with Agentic AI in Microsoft Fabric, Azure AI Foundry | Microsoft Customer Stories This is the Trace Id: d2697b6645404170560f2adf4a7a…
Description
NTT DATA adopted Microsoft Fabric data agents integrated with Azure AI Agent Service to build conversational, autonomous AI agents that let employees query enterprise data in natural language and get role-specific insights and recommended actions. Early deployments included a suite of HR-focused agents analyzing staffing, chargeability and productivity data, and agents monitoring back-office KPIs. The AI-driven platform delivered at least 50% faster time to market for new data solutions and improved productivity across HR, sales and operations functions.
…e greater insights, faster decision making and scalable data-driven operations. NTT DATA, Inc. adopted Microsoft Fabric data agents and Azure AI Agent Service to build conversational AI tools helping employees at all levels retrieve, interpret, and act on real-time data—enabling more intuitive, role-based access to insights. The AI-driven platform…
…outcomes and agility to generate demonstrable and rapid value," she added. Currently, time to market is at least 50% faster, and the new solutions have analysis and insights to make decisions that dashbo…
Company
NTT DATA
…Azure. An innovation leader elevates outcomes by generating actionable insights NTT DATA is one of the world’s largest IT service providers, earning $30 billion in annual revenue and serving clients in over 50 countries…
Country
Japan
…crosoft Fabric OneLake SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION Japan BUSINESS NEED Artificial Intelligence INDUSTRY IT Services Share the story Expl…
Region
Asia
…crosoft Fabric OneLake SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION Japan BUSINESS NEED Artificial Intelligence INDUSTRY IT Services Share the story Expl…
Industry
Technology & Software
…ZE 10,000+ employees COUNTRY/REGION Japan BUSINESS NEED Artificial Intelligence INDUSTRY IT Services Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
NTT DATA wanted insights from its deep and widespread enterprise data faster than existing reporting, visualization, automation and RPA tools could deliver. Legacy dashboards were too rigid and static to provide actionable insights, and the company wanted to shrink time to market for solution development so functions like HR, sales, and marketing could mine data at speed and scale.
…. The challenge is actually deriving that value. In one instance in particular, NTT DATA wanted to get insights from data faster than existing solutions—reporting and visualization tools, automation platforms and robotic process automation (RPA)—could deliver. Like many global enterprises, the company’s data was both deep and widespread.…
…stion was how to best access, organize and derive maximum value from the data. “Legacy dashboards are too rigid and present static views, so they often fall short in providing the actionable insights you need to make informed decisions,” says Teppei Shimomori, NTT DATA, Inc.’s head of business engagement and IT po…
Solution
NTT DATA turned to Microsoft Fabric data agents and Azure AI Agent Service (part of Azure AI Foundry) to build conversational, autonomous agents that let employees query enterprise data in natural language and receive insights and recommended next steps tailored to their role. One of the earliest deployments was a suite of HR-focused agents analyzing workforce labor data to surface patterns in staffing, chargeability, and productivity, alongside back-office agents monitoring KPIs and operational inefficiencies. Integrating Azure AI Agent Service with Fabric data agents let the agents reason over structured and unstructured data and plan and execute tasks, moving from passive reporting to proactive automation. NTT DATA is also developing an AI-powered sales coach, a multi-agent tool that prepares reps for meetings and drafts proposals, and is exploring further multi-agent frameworks such as Semantic Kernel and AutoGen.
…omous agents perform better," says Tan. Using Microsoft Fabric data agents, NTT DATA has built conversational agents capable of querying enterprise data in natural language. The results are relevant insights and recommended next steps that are tailored…
…ompany embraced Azure AI Agent Service, now integrated with Fabric data agents. This integration made it possible to build intelligent agents that not only understand and reason over unstructured data, but also to plan and execute tasks using structured and semantic data from across the lake house. By leveraging these capabilities, NTT DATA began creating systems that work aut…
Technology
Microsoft Fabric, Azure AI Agent Service, Azure AI Foundry, OneLake
…on with Azure AI Agent Service Discover more details CUSTOMER NTT DATA PRODUCTS Azure AI Agent Service Azure Service Fabric Azure AI Foundry Microsoft Fabric OneLake SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION Japan B…
Business value
Time to market for new data solutions is at least 50% faster, and the platform improved productivity across HR, sales, and operations functions, with higher productivity, better alignment, and stronger return on data investments.
…outcomes and agility to generate demonstrable and rapid value," she added. Currently, time to market is at least 50% faster, and the new solutions have analysis and insights to make decisions that dashbo…
…nd governance. With AI now embedded across HR, operations, and sales workflows, the company is measuring higher productivity, better alignment, and a stronger return on its data investments. "Everyone already knows AI is powerful,” Tan says. “Agentic AI—more specif…
Headline outcome
…outcomes and agility to generate demonstrable and rapid value," she added. Currently, time to market is at least 50% faster, and the new solutions have analysis and insights to make decisions that dashbo…
Use case type
Analytics augmentation
…conversational agents capable of querying enterprise data in natural language. The results are relevant insights and recommended next steps that are tailored to each user’s role and function. "Microsoft Fabric data agents form the conversational layer. Using Fabric a…
Business functions
Human Resources, Sales, Marketing
…for solution development, and we wanted to leverage our data more optimally so functions including HR, sales, and marketing could mine data at speed and scale.” That vital gap—between potential and the reality of current mainstream approa…
AI capabilities
Agentic AI, Conversational AI
…integrated with Fabric data agents. This integration made it possible to build intelligent agents that not only understand and reason over unstructured data, but also to plan and execute tasks using structured and semantic data from across the lake house. By leveraging th…
Deployment model
cloud
…ions integrated natively with tools the company was already using. With Fabric, NTT DATA connected its enterprise data estate in OneLake, while Azure AI Foundry offered seamless interoperability across business units and technical teams. That tight integration accelerated t…
Deployment options
cloud
…ions integrated natively with tools the company was already using. With Fabric, NTT DATA connected its enterprise data estate in OneLake, while Azure AI Foundry offered seamless interoperability across business units and technical teams. That tight integration accelerated t…
