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Title
Novo Nordisk Scales to 2,500+ Generative AI Use Cases with Amazon Bedrock
…a choice of high-performing foundation models. Since implementing the solution, more than 25,000 Novo Nordisk employees have used it to create chatbots for over 2,500 use cases to boost productivity and unlock a range of novel use cases. About Novo Nordisk…
Description
Danish pharmaceutical company Novo Nordisk built a self-service generative AI platform on Amazon Bedrock that lets employees build and customize chatbots for nonregulated business processes. More than 25,000 employees have used the platform to create chatbots for over 2,500 use cases, cutting the time to build a chatbot from months to days, at an average cost of about $10 per use case per month.
…oost productivity and unlock a range of novel use cases. About Novo Nordisk A/S Novo Nordisk A/S is a multinational pharmaceutical company based in Denmark. Founded in 1923, the organization makes and markets pharmaceutical products wit…
…a choice of high-performing foundation models. Since implementing the solution, more than 25,000 Novo Nordisk employees have used it to create chatbots for over 2,500 use cases to boost productivity and unlock a range of novel use cases. About Novo Nordisk…
Company
Novo Nordisk A/S
…to complete work that previously took a day 30 Overview Pharmaceutical company Novo Nordisk A/S (Novo Nordisk) wants its employees to be able to innovate rapidly within the evolving landscap…
Country
Denmark
…oost productivity and unlock a range of novel use cases. About Novo Nordisk A/S Novo Nordisk A/S is a multinational pharmaceutical company based in Denmark. Founded in 1923, the organization makes and markets pharmaceutical products wit…
Region
Europe
…oost productivity and unlock a range of novel use cases. About Novo Nordisk A/S Novo Nordisk A/S is a multinational pharmaceutical company based in Denmark. Founded in 1923, the organization makes and markets pharmaceutical products wit…
Industry
Pharmaceuticals
…oost productivity and unlock a range of novel use cases. About Novo Nordisk A/S Novo Nordisk A/S is a multinational pharmaceutical company based in Denmark. Founded in 1923, the organization makes and markets pharmaceutical products wit…
Problem
Employees across Novo Nordisk had ideas for solving their own business problems with generative AI, but were limited because they could not develop the applications or maintain the infrastructure to support them; the company also found it difficult to predict which use cases would take off and which would be less valuable, while needing innovation to remain secure, compliant, and cost-effective.
…ed processes while continuing to do secure, compliant, and cost-effective work. “A lot of colleagues had great ideas for how to solve their own business problems using generative AI, but they were limited by the fact that they couldn’t develop the applications or maintain the infrastructure to support them,” says Jepsen. “We also found it difficult to accurately predict which of these use cases would take off and which ones were less valuable.” On AWS, Novo Nordisk created a self-service platform for its employees so that…
…odels and generative AI in 2023. Instead of trying to predict what would stick, Novo Nordisk wanted to provide an environment in which employees could innovate with generative AI for their use cases in nonregulated processes while continuing to do secure, compliant, and cost-effective work. “A lot of colleagues had great ideas for how to solve their own business proble…
Solution
Novo Nordisk built a self-service generative AI platform on AWS, centered on Amazon Bedrock, that lets employees build and customize chatbots and agents for use cases across nonregulated business processes. AWS Partner Cloud2 Oy (formerly KeyCore) validated the architectural design to keep the solution secure and scalable, and the platform runs on serverless AWS services, including Amazon DynamoDB and AWS Lambda, to keep base costs low.
…ict which of these use cases would take off and which ones were less valuable.” On AWS, Novo Nordisk created a self-service platform for its employees so that they could use the foundation models in Amazon Bedrock to build and customize chatbots for specific use cases. To implement the solution, the company worked with Cloud2 Oy (previously as Key…
…build and customize chatbots for specific use cases. To implement the solution, the company worked with Cloud2 Oy (previously as KeyCore), an AWS Partner , to validate its architectural designs so that the solution would be secure and scalable. “Staying within our AWS environment alleviates a lot of the headaches around se…
…endence on specific employees in the process change with particular knowledge.” Novo Nordisk keeps costs at a minimum by running the solution on serverless AWS services, including Amazon DynamoDB —a serverless, NoSQL, fully managed database—and AWS Lambda , a serverless compute service. “The important thing for us is that it is able to scale,” says Jepsen. “We can’…
Business value
More than 25,000 Novo Nordisk employees have used the platform to create chatbots for over 2,500 use cases, bringing the cycle of building a chatbot down from months to days (or about one hour for a proof of concept), at an average cost of around $10 per use case per month. More than 1,000 employees use the company's general-purpose, off-the-shelf chatbot, which processes over 26,000 prompts a month, and the largest use case was trained on 140,000 documents.
…a choice of high-performing foundation models. Since implementing the solution, more than 25,000 Novo Nordisk employees have used it to create chatbots for over 2,500 use cases to boost productivity and unlock a range of novel use cases. About Novo Nordisk…
…ndation through Amazon Bedrock and our platform supports very rapid innovation. We are bringing the cycle of innovation for a use case down from several months to a couple of days, or just 1 hour for a proof of concept.” Novo Nordisk views generative AI primarily as a catalyst for innovation and en…
…atch on, so we want our people to build things on AWS with minimal base costs.” Each use case costs around 10 dollars per month to run on AWS. “We are reducing cost significantly, but we’re more interested in how we are ad…
…information that they need quickly from various source documents, saving time. More than 1,000 employees use the company’s general-purpose, off-the-shelf chatbot. It processes over 26,000 prompts in a month, moving from a proof of concept to a minimum viable product in 1 month and training its largest use case on 140,000 documents. “Using the chatbot helps employees be more informed as they discuss information…
AI capabilities
Conversational AI, Generative AI
…sk A/S (Novo Nordisk) wants its employees to be able to innovate rapidly within the evolving landscape of generative artificial intelligence (AI), especially as the technology becomes commonplace. “We want to make it possible…
…or its employees so that they could use the foundation models in Amazon Bedrock to build and customize chatbots for specific use cases. To implement the solution, the company worked with Cloud2 Oy (previously as Ke…
Technology
Amazon Bedrock, Amazon DynamoDB, AWS Lambda
…ict which of these use cases would take off and which ones were less valuable.” On AWS, Novo Nordisk created a self-service platform for its employees so that they could use the foundation models in Amazon Bedrock to build and customize chatbots for specific use cases. To implement the solution, the company worked with Cloud2 Oy (previously as Key…
…endence on specific employees in the process change with particular knowledge.” Novo Nordisk keeps costs at a minimum by running the solution on serverless AWS services, including Amazon DynamoDB —a serverless, NoSQL, fully managed database—and AWS Lambda , a serverless compute service. “The important thing for us is that it is able to scale,” says Jepsen. “We can’…
Deployment model
Cloud
…tomed to and prepared to use this technology as it starts arriving everywhere.” Novo Nordisk created a solution on Amazon Web Services (AWS) for employees to innovate with generative AI and create applications for use ca…
Deployment options
cloud
…endence on specific employees in the process change with particular knowledge.” Novo Nordisk keeps costs at a minimum by running the solution on serverless AWS services, including Amazon DynamoDB —a serverless, NoSQL, fully managed database—and AWS…
