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Title
NHS England accelerates AI adoption with Microsoft 365 Copilot to improve service delivery and create more time for care
NHS England accelerates AI adoption with Microsoft 365 Copilot to improve service delivery, reduce costs and create more time for care - Source Skip to main content Source Signal blog Official Microsoft Blog Comman…
Description
Following the largest healthcare AI trial of its kind globally, which gave more than 30,000 NHS workers across 90 NHS organizations access to Microsoft 365 Copilot and found it saved an average of 43 minutes per staff member per day on administrative tasks (about five weeks per person annually), NHS England is rolling out Microsoft 365 Copilot to 505,000 clinicians and support staff. Ward clerks use it for discharge processes, data analysis, rota building, and bed management; medical secretaries for meeting minutes and templates; and HR, finance, and procurement teams for core administrative functions. The agreement also gives NHS organizations access to Copilot Studio, letting NHS England build agents centrally and individual trusts build custom agents for tasks like reducing help desk burden or accelerating freedom-of-information requests, governed through Agent 365. The deployment follows a 12-month onboarding plan with 200,000 users targeted within the first six months.
…lot can take full advantage of the benefits it delivers LONDON — June 7, 2026 — NHS England on Sunday announced that it is significantly accelerating AI adoption across healthcare services by providing 505,000 clinicians and support staff with access to Microsoft 365 Copilot. By providing access to the AI-powered assistant, NHS workers will be able to st…
Company
NHS England
NHS England accelerates AI adoption with Microsoft 365 Copilot to improve service delivery, reduce costs and create more time for care - Sourc…
Country
United Kingdom
…taff with access to Copilot can take full advantage of the benefits it delivers LONDON — June 7, 2026 — NHS England on Sunday announced that it is significantly accelerating AI adop…
Industry
Healthcare
…gland to roll out Microsoft 365 Copilot to 505,000 clinicians and support staff in largest implementation of its kind in the healthcare sector New agreement follows initial trial across 30,000 NHS workers, which found that…
Technology
Microsoft 365 Copilot, Copilot Studio, Agent 365
…s on administration per day, enabling health workers to focus more time on care Agreement includes access to Copilot Studio, enabling NHS England to build and deploy AI agents to streamline existing processes with governance provided through Agent 365 Deployment will be supported by extensive adoption and AI skilling program to e…
Deployment model
Cloud
…that it is significantly accelerating AI adoption across healthcare services by providing 505,000 clinicians and support staff with access to Microsoft 365 Copilot. By providing access to the AI-powered assistant, NHS workers will be able to s…
Use case type
Workflow automation
…cess to Microsoft 365 Copilot. By providing access to the AI-powered assistant, NHS workers will be able to streamline administrative processes, improving capacity across NHS England Trusts, reducing costs and providing more time for patient care. Copilot helps users create, analyze and get work done faster. NHS England anti…
Business functions
Human Resources, Finance & Accounting
…ecretaries: Helping with meeting minutes and creating templates for consistency Core services: Assisting HR, finance and procurement functions Management: Helping draft board papers, briefings, organizational analysis As p…
Implementation approach
The rollout follows a completed trial giving more than 30,000 NHS workers across 90 NHS organizations access to Microsoft 365 Copilot, and will be delivered via a 12-month onboarding plan with rapid scale-up to 200,000 users within the first six months.
…accelerate digital transformation for the benefit of staff and patients alike.” The deployment will be supported by a robust 12-month onboarding plan, with a rapid scale-up of 200,000 users within the first six months. An extensive training and adoption program will also ensure all NHS workers wit…
Headline outcome
…0 NHS workers across 90 NHS organizations with access to Microsoft 365 Copilot. It found that AI-powered administrative support could save on average 43 minutes per staff member per day, equating to five weeks of time per person annually. Results from the trial showed that a full rollout of Microsoft 365 Copilot coul…
AI capabilities
Conversational AI, Agentic AI
…raft board papers, briefings, organizational analysis As part of the agreement, NHS organizations will also have access to Copilot Studio, enabling teams to build agents to automate and streamline workflows, reducing the time it takes to conduct research, analyze data, address HR-relat…
Deployment options
cloud
…that it is significantly accelerating AI adoption across healthcare services by providing 505,000 clinicians and support staff with access to Microsoft 365 Copilot. By providing access to the AI-powered assistant, NHS workers will be able to s…
